Director, Product Operations

About the role

For our client, we are seeking a Director, Product Operations to join the team of a leader in the Business Services space. This role will partner closely with executive leadership and product stakeholders to shape planning, operating rhythm, and decision-making across the product organization. The Director will translate strategy into actionable plans, strengthen cross-functional coordination, and help ensure priorities, capacity, and execution are aligned to business goals. This position also plays an important role in driving AI adoption within product workflows and supporting effective product releases. Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Serve as a trusted advisor to the Chief Product Officer on organizational priorities and long-term planning.
• Prepare strategic materials for executive meetings and business reviews.
• Provide a planning framework for translating strategy into product plans.
• Facilitate planning activities and evaluate initiatives against capacity and impact.
• Run the operating cadence, including roadmap reviews and risk forums with engineering.
• Drive AI adoption and establish standards for AI use in product workflows.
• Manage a team responsible for product operations and ensure successful product releases.

Qualifications

• 15+ years of experience in Product Operations, Program Management, or a similar role within SaaS or technology organizations.
• Experience supporting senior executives with planning and reporting tasks.
• Strong business acumen to link product strategy with company goals and customer outcomes.
• Proven ability to lead complex, cross-functional initiatives from start to finish.
• Experience managing and developing team members, preferably in a PMO or product operations context.
• Excellent analytical skills with the ability to distill complex information into actionable insights.
• Proficiency in product tooling and AI tools, with hands-on experience driving AI integration in business functions.

Benefits

• Values-driven culture emphasizing growth and teamwork.
• Flexible open PTO policy allowing personalized time off.
• Quarterly Days of Disconnect for collective rejuvenation.
• Parental and Pawternity leave for family growth.
• Fitness reimbursement program supporting wellness journeys.
• Comprehensive medical, dental, and vision coverage.
• Access to an Employee Assistance Program for personal support.
• Calm app subscription for relaxation resources for you and dependents.

Pay

$155,000 – $171,400 annually