Director, Product Operations

About the role

Ontic is looking for a Director of Product Operations to join our Revenue Operations organization. As part of a centralized RevOps organization, this role sits at the intersection of Product, GTM, and Revenue Operations—helping to translate Product needs, roadmap and outcomes into effective/integrated GTM processes and GTM insights into actionable Product team insights & prioritization. Partnering closely with the Product leadership team, you'll own the systems, processes and cross-functional cadences that keep product and revenue teams aligned as we scale. This is a highly cross-functional, high-visibility role suited for someone who can function independently, build from scratch and operate equally well in a spreadsheet, a roadmap review and a QBR. This is an individual contributor role with the potential to scale and build the function as the company grows.

Responsibilities

Data Fidelity & Insights

• Partner with R&D to design and maintain product usage dashboards, ensuring client usage data is accurate and actionable for CS, Sales and Product. Identify usage-based expansion and whitespace signals and operationalize them into CS/Sales workflows
• Prepare regular reporting & presentations on business results & key trends to help the leadership team understand how we are tracking to our goals, where there is risk and where there are successes to be replicated—product-level ARR analysis, consumption, churn, renewal rate
• Serve as a platform administrator for product usage analytics tools (e.g., Pendo), managing vendor relations, renewals, licensing and legal/PII compliance reviews
• Define and govern the framework for product tagging in collaboration with Product leadership (e.g., Pendo) to ensure consistency in usage data capture and actionable insights
• Establish a closed-loop feedback mechanism to R&D on GTM-led data signals around product—ARR, pipeline, client feedback, churn

Strategy & Alignment

• Act as a "trusted business partner" to Product leadership
• Enable tracking & measurement of roadmap return on investment (ROI), including ARR coverage and feature adoption curves
• Collaborate with leadership to set and monitor product-specific revenue targets based on historical trending and expansion analysis
• Build a structured process for capturing and synthesizing field feedback (win/loss, CS escalations, sales objections, support tickets) into a prioritized input for Product
• Build peer support and strong inter-company relationships with other key leaders and partner with them on various projects and initiatives

Operational GTM Readiness

• Establish and evolve key business processes and cross-functional handoffs to drive efficiency & build for future growth. Act as the intermediary with GTM & R&D teams to help translate initiatives into actionable solutions/processes that fit into existing infrastructure
• Partner with Ops & Enablement to ensure the field has the technical tools and "just-in-time" insights needed for execution
• Maintain & evolve alignment between JIRA & GTM-facing tools/data to ensure engineering efforts are directly linked to revenue outcomes
• Establish tracking/reporting for feature requests & roadmap commitments made to clients/prospects & ensure a single source of truth across Product & GTM teams

Preferred Qualifications

• 7+ years experience in Product Operations, Revenue Operations, Sales/CS Operations or Product Mgmt, with at least 2+ years in a leadership or “own the function” individual contributor capacity
• Mature understanding of GTM + client-facing SaaS strategies with experience translating them into system and process requirements that deliver lasting business impact
• Comfortable being the connective tissue between Product and GTM teams & the ability to translate fluently in both directions—with experience operationalizing impactful system and process requirements that work for both teams
• Experience at a B2B SaaS company in the growth stage; comfort with the ambiguity and resourcing constraints of that stage
• Track record of building processes from scratch; this is not a role where the playbook already exists
• Proven experience leveraging GTM technology & product analytics tools; current tech stack includes Salesforce, Snowflake, Omni, Claude, ChatGPT, JIRA, Confluence, Pendo
• Strong written and verbal communication skills, and experience as a strategic business partner
• Bachelor's degree or equivalent work experience

Benefits

• Competitive Salary
• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations