Director, Product Operations

At Ripple, we’re building a world where value moves like information does today. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world.

About the role

We are seeking a Director, Product Operations to join our San Francisco office and serve as a cornerstone of our global leadership team. Reporting to the Senior Director of Product Operations, you will lead the charge in building a scalable, 24/7 operating model that bridges the gap between complex financial products and seamless operational delivery. You will optimize processes while contributing to a "systems-thinking" framework required to automate our global working stack. As a leader, you will partner with key team members in Trading, Risk, Treasury, and Engineering to ensure operational execution.

Responsibilities

• Collaborate with Trading, Operations, and Treasury teams, as well as external customers, to ensure timely settlement of crypto and fiat funds across all products.
• Build programs and strategies that identify and resolve discrepancies promptly, while liaising with internal partners, counterparties, and other relevant teams.
• Experience with exchange and bank connectivity to support the build of data integration into core operational processes.
• Partner across teams to transform reconciliation processes to an automated state across a suite of products.
• Understand risks and requirements for different asset types, including cryptocurrencies, to ensure quick responses to market activity and exceptions.
• Become an expert in finance operational flows by working with key collaborators to detail existing processes.
• Support a globally distributed customer base for our 24x7 product offerings, including customer activity on weekends and holidays.

Requirements

• 10+ years of trading operations, middle office, or payment operations roles, with at least 3–5 years in a leadership capacity.
• High attention to detail with the ability to problem solve and remain organized in a dynamic environment.
• Broad understanding of markets and instruments (OTC, crypto, derivatives) as well as data capture and reconciliation principles.
• High proficiency in Google and Microsoft office applications, including Excel and VBA.
• Experience with SQL and writing queries for daily operations is a plus.

Pay

For positions that will be based in CA, the annual salary range for this position is $240,000 USD - $300,000 USD. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.

Benefits

• Do Your Best Work
  • The opportunity to build in a fast-paced start-up environment with experienced industry leaders.
  • A learning environment where you can dive deep into the latest technologies and make an impact.
  • A professional development budget to support other modes of learning.
  • Thrive in an environment where every employee is respected, valued, and empowered regardless of race, ethnicity, gender, origin, or culture.
  • In-office collaboration for moments that matter, with flexibility for managers and teams to decide which 10+ days a month they come in.
  • Bi-weekly all-company meetings including business updates and Q&A with the Leadership Team.
  • Team offsites, bonding activities, happy hours, and more.
• Take Control of Your Finances
  • Competitive salary, bonuses, and equity.
  • Comprehensive benefits covering physical and mental healthcare, retirement, family forming, and family support.
  • Employee giving match.
  • Mobile phone stipend.
• Take Care of Yourself
  • R&R days to rest and recharge.
  • Generous wellness reimbursement and weekly onsite & virtual programming.
  • Generous vacation policy—work with your manager to take time off when you need it.
  • Industry-leading parental leave policies and family planning benefits.
  • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events.