Director, Process Intelligence - Results Delivery Office

Join Amgen’s mission of serving patients. At Amgen, our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With a focus on four therapeutic areas—Oncology, Inflammation, General Medicine, and Rare Disease—we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.

About the role

In this vital role within the Results Delivery Office (RDO), you will be responsible for advancing and scaling Process Intelligence capabilities to support enterprise transformation priorities, including process simplification, automation, and value realization. This role focuses on executing prioritized transformation initiatives, enabling capability adoption, and strengthening the operating model, governance, and delivery infrastructure for Process Intelligence across the enterprise. Process Intelligence is a data-driven approach to creating process transparency—leveraging process mining, analytics, and business expertise to uncover how end-to-end processes are actually executed, identify improvement opportunities, and drive measurable outcomes. You will work across business, technology, and transformation teams to ensure Process Intelligence is embedded, scalable, and delivering sustained business value.

Responsibilities

• Execution & Value Delivery
  • Lead execution of Process Intelligence activities across prioritized enterprise transformation initiatives
  • Translate strategic priorities into actionable plans, deliverables, and measurable outcomes
  • Drive identification and realization of value through process optimization, automation, and performance improvement
  • Ensure consistent, high-quality delivery across multiple concurrent initiatives
• Capability Enablement & Scaling
  • Develop and enhance supporting structures, tools, and methodologies to scale Process Intelligence adoption
  • Enable and support functional transformation teams in applying Process Intelligence capabilities
  • Build and manage knowledge repositories of process insights, benchmarks, and best practices
  • Promote reuse of assets, standard approaches, and scalable delivery models
• Governance & Operating Model
  • Support establishment and evolution of governance frameworks, standards, and KPIs for Process Intelligence
  • Ensure alignment with enterprise transformation goals and value tracking mechanisms
• Cross-Functional Leadership
  • Partner closely with RDO, Digital Technology & Innovation (DTI), and functional business teams
  • Act as a trusted advisor to senior stakeholders on process performance and improvement opportunities
  • Drive alignment across stakeholders to ensure coordinated execution and adoption
  • Facilitate effective communication of insights and outcomes to executive audiences
• Technical & Analytical Leadership
  • Oversee deployment and application of process mining, task mining, and analytics tools
  • Guide teams in transforming complex process data into actionable insights and business decisions
  • Support evaluation, testing, and onboarding of new Process Intelligence technologies
  • Provide input into future-state tool strategy and data requirements
• People & Capability Leadership
  • Foster a culture of continuous improvement, accountability, and innovation
  • Provide thought leadership on best practices in process analysis, mining, and performance management
  • Enable capability uplift across both direct and indirect teams

Qualifications

Basic Qualifications:

• Doctorate degree and 4 years of experience or Master’s degree and 7 years of experience or Bachelor’s degree and 9 years of experience in data science, business analytics, process improvement, engineering, or related fields

Preferred Qualifications:

• Leadership & Execution
  • Proven ability to lead large-scale, cross-functional initiatives and deliver measurable outcomes
  • Strong ability to translate strategy into execution and operationalize capabilities
  • Experience managing both direct teams and matrixed environments
• Process Intelligence & Technical Expertise
  • Deep experience in process mining, process analysis, and performance optimization
  • Hands-on experience with tools such as Celonis, Signavio, UiPath Process Mining
  • Experience with data visualization tools (Power BI, Tableau)
  • Ability to work with large, complex, and unstructured datasets
  • Understanding of automation technologies (RPA, AI/analytics)
• Strategy, Governance & Value Realization
  • Experience establishing governance frameworks, KPIs, and value tracking mechanisms
  • Strong understanding of enterprise transformation and continuous improvement methodologies
• Business & Stakeholder Leadership
  • Exceptional ability to influence senior stakeholders and drive alignment
  • Strong communication skills with ability to translate complex insights into clear business outcomes
  • Experience operating in a global, matrixed organization
• Ways of Working
  • Strong problem-solving and decision-making capabilities in ambiguous environments
  • High degree of accountability, ownership, and autonomy
  • Collaborative mindset with ability to build partnerships across functions
  • Comfort operating in a dynamic, evolving transformation environment

Benefits

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

• A comprehensive employee benefits package, including:
  • A Retirement and Savings Plan with generous company contributions
  • Group medical, dental, and vision coverage
  • Life and disability insurance
  • Flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible

Pay

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.