Head of Process Intelligence

About the role

The Head of Process Intelligence is responsible for establishing and leading the organization’s enterprise process intelligence capability, leveraging SAP Signavio Process Intelligence, process mining, business process analytics, and enterprise data to identify opportunities for process improvement, standardization, automation, and transformation. This role combines process management, data analytics, process mining, SAP S/4HANA knowledge, and business transformation to provide fact‑based visibility into how business processes actually operate. The Head of Process Intelligence will establish a Process Excellence Center of Excellence and will partner closely with business process owners, IT, data and analytics teams, and executive leadership to identify performance gaps, quantify improvement opportunities, and translate process insights into measurable business outcomes.

Responsibilities

Process Intelligence Strategy

• Develop and execute the enterprise process intelligence strategy.
• Establish process mining and process analytics as core capabilities within the Process Excellence CoE.
• Define the roadmap for SAP Signavio Process Intelligence and related analytics capabilities.
• Establish standards for process discovery, process mining, conformance analysis, root‑cause analysis, and process performance measurement.
• Identify high‑value processes and prioritize them for analytics and continuous improvement.

Business Process Management

• Develop and maintain the enterprise process architecture and process hierarchy.
• Establish and maintain L0–L4 process models and process relationships.
• Define process ownership, accountability, and governance.
• Ensure processes are documented consistently using enterprise BPM standards.
• Identify process dependencies and cross‑functional impacts.
• Maintain the enterprise process repository within SAP Signavio.

Signavio Process Modeling

• Develop and maintain business process models using SAP Signavio Process Manager.
• Facilitate process discovery and documentation workshops with business stakeholders.
• Document current‑state (As‑Is) and future‑state (To‑Be) processes.
• Apply modeling standards, naming conventions, process attributes, and governance rules.
• Ensure process models are understandable to both business and technical stakeholders.
• Establish reusable process components and standardized process patterns.

Process Mining & Analytics

• Lead the development of process‑mining analyses using SAP Signavio Process Intelligence.
• Analyze actual process execution using SAP S/4HANA and other enterprise‑system data.
• Identify bottlenecks,