Director, POM Experience Designer - Digital Channels

About the role

The Design Director will lead and shape the design vision, strategy, and execution of one of our most critical spaces within BNY. This role will be pivotal in defining user experiences that deliver exceptional value to clients, driving user-centered designs, and pushing for elegant design solutions to highly complex problems.

Responsibilities

• Design Leadership & Strategy: Serve as the primary UX and design subject matter expert for our product, influencing design direction and decisions. Develop and implement design strategies that align with the firm's business goals, ensuring design excellence in all of our deliverables. Lead and mentor other designers, fostering growth and professional development.
• User Research & Insights: Guide the execution of comprehensive user research, including surveys, interviews, and heuristic evaluations. Define and review user personas and translate research findings into actionable insights. Advocate for integrating user feedback and insights to continuously improve user experiences.
• Interaction & Information Design: Drive the creation of elegant workflows and patterns that champion exceptional customer experiences. Oversee the creation of concepts, wireframes, storyboards, and prototypes to support product design goals.
• Visual/UI Design: Direct and implement engaging visual styles that drive the value of our products and show exceptional craftsmanship. Act as a custodian of user interface and visual design standards, ensuring an ever-increasing quality of design excellence.
• Design Systems & Standards: Contribute to and refine our design systems, guidelines, and standards to ensure scalability and efficiency. Provide thoughtful strategy and insights on how to work with a large-scale design system while maintaining product flexibility and creativity.
• Cross-Functional Collaboration: Build strong relationships with key stakeholders, product managers, engineers, and cross-functional teams to align design initiatives with business and technical goals. Act as a design ambassador, promoting user-centered design principles and the importance of design in achieving business success.
• Thought Leadership & Advocacy: Act as a champion for user-centered design, providing guidance to teams outside the design team. Stay ahead of industry trends, continuously fine-tuning expertise in UX and design practices.
• Communication & Influence: Present design strategies, insights, and decisions to senior leadership, driving consensus and buy-in. Foster a culture of innovation and collaboration, inspiring teams to deliver their best work.

Requirements

A candidate at this level typically has 12+ years of experience and some previous experience in regulated/complex spaces like finance, health or insurance. A portfolio demonstrating some or most of the expertise described above is required to be considered for this position. This portfolio should include a Figma link that’s open to view access.

Qualifications

Experience in UX design, user research, and system thinking, with the ability to lead cross-functional teams. Strong communication and presentation skills, and the ability to advocate for design within a complex organization.

Skills

• Strong understanding of UX design principles and user-centered design methodologies.
• Experience in leading design teams and mentoring junior designers.
• Proficiency in user research methods, including surveys, interviews, and heuristic evaluations.
• Ability to develop and implement design strategies that align with business goals.
• Expertise in creating elegant workflows and patterns that enhance user experiences.
• Strong visual/UI design skills, including the ability to create engaging visual styles and maintain design standards.
• Experience working with large-scale design systems and the ability to balance scalability and creativity.
• Excellent communication and presentation skills, with the ability to advocate for design within a complex organization.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Pay

Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Schedule

Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.