Design Manager, Digital Experiences

About the role

Manage and grow a high-performing design team, with a focus on feedback, coaching, and long-term career development
Inspire and motivate the team to do their best work while creating a clear design vision that aligns with Stripe's goals
Craft novel moments of storytelling and delight for our web presence and uphold our quality standards
Balance growth with putting users first while upholding a very high quality bar
Champion curiosity and adoption of new AI tools and evolving our ways of working
Understand global needs and design systems, including knowing when to stick to the system vs when it's okay to break away from it
Often work on very broadly defined, loose concepts, and sometimes on narrowly defined, tactical deliverables
Advocate for design excellence at every stage of the product lifecycle, balancing speed, quality, and bold experimentation
Work with other design specialists and managers on team-wide initiatives, like recruiting and developing content standards
Influence strategic decisions across all the corners of our web presence
Partner with marketing, comms, growth, and Link teams to define information architecture and tell the right stories
Closely work with the team to help scale our design systems, devise generative art directions, propose web animations, and distill interaction-heavy product launch materials on sites such as stripe.com

Responsibilities

• Manage and grow a high-performing design team, with a focus on feedback, coaching, and long-term career development
• Inspire and motivate the team to do their best work while creating a clear design vision that aligns with Stripe's goals
• Craft novel moments of storytelling and delight for our web presence and uphold our quality standards
• Balance growth with putting users first while upholding a very high quality bar
• Champion curiosity and adoption of new AI tools and evolving our ways of working
• Understand global needs and design systems, including knowing when to stick to the system vs when it's okay to break away from it
• Often work on very broadly defined, loose concepts, and sometimes on narrowly defined, tactical deliverables
• Advocate for design excellence at every stage of the product lifecycle, balancing speed, quality, and bold experimentation
• Work with other design specialists and managers on team-wide initiatives, like recruiting and developing content standards
• Influence strategic decisions across all the corners of our web presence
• Partner with marketing, comms, growth, and Link teams to define information architecture and tell the right stories
• Closely work with the team to help scale our design systems, devise generative art directions, propose web animations, and distill interaction-heavy product launch materials on sites such as stripe.com

Qualifications

• 6 years+ of creative direction and management experience, and 9+ years of relevant experience in strategy, information architecture, and web design and creative technology experience at digital native agencies or tech-forward, product-driven companies
• Led strategic thinking for impactful digital experiences
• Conviction in the web as a storytelling medium, demonstrated through a portfolio of design systems, engaging microsites, Figma libraries, WebGL experiments, CSS art, or anything else—tell us about it
• Expert understanding of the formal elements of design, not just limited to the web but including typography, layout, balance, and proportion

Skills

• Sufficiently advanced knowledge of modern HTML and CSS to empathize with and lead the designers and design engineers crafting our web presence
• A tenacity for moving quickly on new, green-field projects while steadfastly delivering on long-term roadmaps
• Experience at a company with global scale, expanding to new markets, and leading localization strategy
• Accountability and a high bar when working with production systems
• A demonstrable ability to communicate your front-end or information architecture designs using documentation and crisp visualization
• Intuition and empathy to gather consensus amongst different stakeholders and subject matter experts