Design Manager, Digital Experiences

Overview

Web Presence & Platform (WPP) is organized into two pillars: Platform and Presence. The Platform pillar builds internal systems, tooling, and infrastructure to support the web. The Presence pillar owns Stripe's public-facing storytelling across stripe.com, including our homepage, product landing pages, industry and solutions pages, and other high-impact go-to-market surfaces, as well as link.com and Sessions. Together, we shape how millions of people understand what Stripe is and what it can do for them.

Responsibilities

• Craft novel moments of storytelling and delight for our web presence and uphold our quality standards
• Balance growth with putting users first while upholding a very high quality bar
• Champion curiosity and adoption of new AI tools and evolving our ways of working
• Understand global needs and design systems, including knowing when to stick to the system vs when it's okay to break away from it
• Often work on very broadly defined, loose concepts, and sometimes on narrowly defined, tactical deliverables
• Advocate for design excellence at every stage of the product lifecycle, balancing speed, quality, and bold experimentation
• Work with other design specialists and managers on team-wide initiatives, like recruiting and developing content standards
• Influence strategic decisions across all the corners of our web presence
• Partner with marketing, comms, growth, and Link teams to define information architecture and tell the right stories
• Work closely with the team to help scale our design systems, devise generative art directions, propose web animations, and distill interaction-heavy product launch materials on sites such as stripe.com

Requirements

• 6 years+ of creative direction and management experience, and 9+ years of relevant experience in strategy, information architecture, and web design and creative technology experience at digital native agencies or tech-forward, product-driven companies
• Leadership in driving strategic thinking for impactful digital experiences
• Conviction in the web as a storytelling medium, demonstrated through a portfolio of design systems, engaging microsites, Figma libraries, WebGL experiments, CSS art, or anything else—your portfolio tells us everything
• Expert understanding of the formal elements of design, not just limited to the web but including typography, layout, balance, and proportion
• Sufficiently advanced knowledge of modern HTML and CSS to empathize with and lead the designers and design engineers crafting our web presence
• A tenacity for moving quickly on new, green-field projects while steadfastly delivering on long-term roadmaps
• Experience at a company with global scale, expanding to new markets, and leading localization strategy
• Accountability and a high bar when working with production systems
• A demonstrable ability to communicate your front-end or information architecture designs using documentation and crisp visualization
• Intuition and empathy to gather consensus amongst different stakeholders and subject matter experts

Preferred Qualifications

• Experience at a company with global scale, expanding to new markets, and leading localization strategy
• Accountability and a high bar when working with production systems
• A demonstrable ability to communicate your front-end or information architecture designs using documentation and crisp visualization
• Intuition and empathy to gather consensus amongst different stakeholders and subject matter experts

Location

• Office in Atlanta, Toronto, or Chicago
• Remote in United States, or Canada