Design Manager, Digital Experiences

Overview

Web Presence & Platform (WPP) is organized into two pillars: Platform and Presence. The Platform pillar builds internal systems, tooling, and infrastructure to support the web. The Presence pillar owns Stripe's public-facing storytelling across stripe.com, including our homepage, product landing pages, industry and solutions pages, and other high-impact go-to-market surfaces, as well as link.com and Sessions. Together, we shape how millions of people understand what Stripe is and what it can do for them.

Responsibilities

• Craft novel moments of storytelling and delight for our web presence and uphold our quality standards
• Balance growth with putting users first while upholding a very high quality bar
• Champion curiosity and adoption of new AI tools and evolving our ways of working
• Understand global needs and design systems, including knowing when to stick to the system vs when it's okay to break away from it
• Often work on very broadly defined, loose concepts, and sometimes on narrowly defined, tactical deliverables
• Advocate for design excellence at every stage of the product lifecycle, balancing speed, quality, and bold experimentation
• Work with other design specialists and managers on team-wide initiatives, like recruiting and developing content standards
• Influence strategic decisions across all the corners of our web presence
• Partner with marketing, comms, growth, and Link teams to define information architecture and tell the right stories
• Work closely with the team to help scale our design systems, devise generative art directions, propose web animations, and distill interaction-heavy product launch materials on sites such as stripe.com

Requirements

6 years+ of creative direction and management experience, and 9+ years of relevant experience in strategy, information architecture, and web design and creative technology experience at digital native agencies or tech-forward, product-driven companies

Leadership in driving strategic thinking for impactful digital experiences

Conviction in the web as a storytelling medium, demonstrable through a portfolio of design systems, engaging microsites, Figma libraries, WebGL experiments, CSS art, or anything else—you tell us

Expert understanding of the formal elements of design, not just limited to the web but including typography, layout, balance, and proportion

Sufficiently advanced knowledge of modern HTML and CSS to empathize with and lead the designers and design engineers crafting our web presence

A tenacity for moving quickly on new, green-field projects while steadfastly delivering on long-term roadmaps

Experience at a company with global scale, expanding to new markets, and leading localization strategy

Accountability and a high bar when working with production systems

A demonstrable ability to communicate your front-end or information architecture designs using documentation and crisp visualization

Intuition and empathy to gather consensus amongst different stakeholders and subject matter experts

Preferred Qualifications

Experience at a company with global scale, expanding to new markets, and leading localization strategy

Experience with AI tools and evolving ways of working

Experience scaling design systems

Experience with generative art directions and web animations

Experience distilling interaction-heavy product launch materials on sites such as stripe.com