Director Performance Improvement ER

Job Summary and Qualifications

The Director of ED Process Improvement is responsible for the successful implementation of assigned Performance Improvement projects as defined and prioritized by Division and PI leadership. This position plays a key role in division and facility Emergency Department process improvement projects by performing operational assessments and analyses, researching, and identifying/implementing best practices, facilitating groups and teams, managing projects, presenting results and recommendations, and developing measurement tools, to improve HCA operating processes toward greater efficiency and effectiveness.

Responsibilities

• Aid facility leaders in implementing best practices within the ED department and identifying clinical improvement and cost-savings initiatives.
• Assess cost-reduction opportunities including appropriate administration and management of ED department, assessing skill mix opportunities, agency nurse usage, and staffing for ED, identifying facility wide staffing and process opportunities that impact ED throughput, supply, medication, and resource utilization, appropriate assignment of patients being admitted to the facility and use of clinical pathways, pre-printed order sets, and triage care etc., contracts impacted by the emergency department, on-call physician panel reviews and proper utilization, supply chain optimization and contract buying for specialty units.
• Analyze all aspects of Emergency Services performance for potential improvement opportunities. Design and recommend processes, systems, procedures, and operational changes to increase efficiency and effectiveness.
• Absorb and assist in the establishment of operational work measurements and staffing standards. Perform monitoring of throughput metrics and analysis of variances.
• Perform data mining and review of financial and clinical data to assess the ED for operational and financial opportunities. Use extracted data to quantify the financial impact of ED related cost saving ideas.
• Assist in designing meaningful and realistic action plans for the implementation of process improvement ideas. Actively communicate with facility, division, and corporate stakeholders to manage the project expectations and activities.
• Develop, execute, and maintain project work plans for each current project and work directly with the department local leadership and the core team directors. Serve as a facilitator, technical advisor, and analyst to hospital management and teams on the use of process improvement tools and techniques, analytical techniques, and statistical applications.
• Participate in projects and conversations with Emergency Services-focused peers in other divisions via corporate support structure and contribute to enterprise knowledge bank.
• Support bed management or other improvement efforts adjacent to operations of Emergency Services.

Qualifications

• Bachelor’s degree required. Master’s degree preferred.
• 7+ years professional experience; 4-6 years relevant work experience.
• Must be proficient in written and verbal skills.
• Experience within healthcare operations preferred.

Benefits

HCA HealthOne offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.

Note: Eligibility for benefits may vary by location.