Director - Performance Improvement

At Landmark Medical Center, our dedicated team of professionals is committed to our core values of quality, compassion, and community. As a member of Prime Healthcare, Landmark Medical Center is a 214-bed acute care hospital in Woonsocket, RI, serving the communities of northern Rhode Island and southern Massachusetts since 1873. The hospital has been “A” rated for patient safety by The Leapfrog Group and has received numerous Healthgrades awards for patient safety excellence, heart care, and orthopedics.

Responsibilities

• Develop, manage, and integrate a comprehensive Performance Improvement (PI) Program to achieve unprecedented results in quality, efficiency, safety, satisfaction, and value with transparency.
• Provide managerial oversight of the Performance Improvement Program, including developing and sharing best practices for improving performance in quality, safety, perception of care, value, and efficiency.
• Develop and maintain scorecards for all Service Lines with defining expected outcomes and benchmarks based on Quality, Safety, Satisfaction, and Value.
• Complete Clinical Assessment, Diagnosis, and Treatment for the Service Lines.
• Coordinate and manage hospital-wide performance improvement activities, including continued survey readiness.
• Oversee ongoing publicly reported quality initiatives undertaken by the organization, such as Core Measures and Patient Satisfaction.
• Work collaboratively with Administration and Leadership.
• Ensure execution and communication of Performance Improvement and Patient Safety activities from the department level to the Board of Trustees.
• Create collaborative customer relationships; plan appropriate group processes; sustain a participatory environment; guide groups to useful outcomes.
• Build and maintain professional knowledge; employ evidence-based practice; integrate best research with expertise and patient values for optimal care.
• Work in interdisciplinary teams; apply performance improvement methodologies to minimize waste, decrease errors, and increase efficiency.
• Utilize informatics to communicate, manage knowledge, and integrate clinical expertise with patient values for optimal care.
• Facilitate teams and demonstrate experience with hospital accreditation standards and survey processes (preferred).
• Knowledge of local regulatory standards and OSHA regulations (a plus).

Requirements

• Bachelor’s Degree required, preferably in a healthcare-related field; Master’s Degree preferred.
• State RN licensure or a License in a healthcare field preferred.
• 4–5 years of healthcare experience.
• 1–4 years of quality improvement experience.
• Good computer skills.
• Experience reviewing charts for quality care issues.
• Detail-oriented organizational skills; ability to handle multiple cases, directions, and follow-through.
• Strong verbal and written communication skills.
• Experience with Medical Staff communication.
• Coordination of internal departments and external entities to ensure compliance with company policies and state/federal regulatory and accreditation standards.
• Certified Professional in Healthcare Quality (preferred).

Schedule

• Full Time
• Day Shift