Director People Experience & Operations

For our client, we are seeking a Director People Experience & Operations to join the team of a leader in the Information Technology space. This role will lead global People Operations and shape the systems, service delivery, and employee experiences that support a distributed workforce. The Director will partner across HR, facilities, and other business functions to improve process consistency, compliance, and operational performance. A key focus will be designing scalable employee lifecycle programs, strengthening HR metrics and feedback loops, and ensuring the organization’s day-to-day people operations run smoothly across multiple countries. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $120,000 – $150,000 annually Responsibilities Oversee global People Operations and ensure compliance with defined SLAs and standards Design and optimize HR service delivery, including documentation and self-service capabilities Implement operational metrics to monitor cycle times, volume, and employee satisfaction Lead the cohesive design of onboarding and offboarding processes to improve employee experiences Develop and maintain an employee listening program to gather feedback and drive actionable insights Ensure compliance with global employment documentation and data handling regulations Manage global facilities operations, ensuring safety and project efficiency Qualifications 8+ years of HR experience in People Operations or service delivery 3+ years of management experience leading distributed teams Proven track record in redesigning end-to-end employee lifecycle processes Strong understanding of global compliance and data privacy across multiple countries Demonstrated operational rigor in process documentation and standardization Experience with HRIS systems, particularly Workday, for requirements and testing Ability to establish effective cross-functional workflows with various departments Benefits Flexible remote work environment based in the U.S. Professional development opportunities with a focus on growth Comprehensive compliance and risk management practices in place Access to cutting-edge HR systems and technology Support for global mobility and immigration needs Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.