Director Patient Access and Care Continuity

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our growing network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. With the support of more than 34,000 team members, we promote a forward-thinking philosophy through our BayCare Values: Demonstrate a consistent commitment to BayCare Health System’s core values of trust, respect, and dignity in all interactions with patients, families, team members, and the community, supporting our shared responsibility to achieve excellence in the communities we serve.

About the Role

Responsible at a system level for BayCare Health System’s Access and Care Continuity Division. Owns, standardizes, and continuously improves the end-to-end architecture of access across the enterprise, including referral intake, scheduling logic, care coordination between visits, and access center protocols. Serves as the system’s process champion for access by identifying variation and redundancy, designing workflows, establishing standards, and developing decision logic across markets and service lines to drive consistent, scalable solutions.

Partners with service line leaders, practice administrators, operational owners, and the project management office to improve speed-to-care, reduce network integrity issues, and strengthen the patient journey from first point of contact forward. Brings a process-warrior mindset and ROI-driven orientation to every initiative by identifying friction, waste, and variation in access workflows while partnering with Information Systems to engineer scalable, technology-enabled solutions.

Requires deep pre-clinic to post-acute process fluency, typically built through experience leading a service line or practice, combined with the technical and AI acumen needed to modernize access through automation and intelligent tooling.

Responsibilities

• Design, standardize, and scale complex operational processes across multiple sites or teams.
• Identify variation and redundancy in access workflows; establish standards and develop decision logic.
• Partner with cross-functional stakeholders to improve speed-to-care and reduce network integrity issues.
• Champion automation and intelligent tooling opportunities within access and scheduling workflows.
• Build business cases, quantify process impact, and defend investment decisions to executive leadership.
• Translate macro process vision into executable plans.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, Engineering, or a clinical field.
• 7+ years of progressive healthcare leadership experience with deep, demonstrated end-to-end process expertise (e.g., service line leader, practice administrator, or equivalent operational leadership role).
• Proven track record in process ownership, standardization, and ROI-driven decision-making.
• Technology and AI acumen to evaluate and champion automation opportunities.
• Ability to lead and influence cross-functional stakeholders without direct authority.

Skills

• Patient Care End-to-End Process and Operational Fluency
• Process Ownership & Standardization
• ROI & Financial Discipline
• AI & Technology Acumen
• Lean / PMP Process Methodology
• Cross-Functional Influence Without Authority
• Communication and Emotional Intelligence
• Talent and Team Development
• Change Champion and Collaboration
• Results-Driven with a focus on Inclusion and Belonging

Benefits

• Competitive total reward package including benefits and paid time off.
• Tuition reimbursement and 401k match with additional yearly contribution.
• Yearly performance appraisals with merit increases and team award bonus.
• Community discounts.

Schedule

Full-time, exempt position with hybrid remote work. Shift hours: 8:00 AM – 5:00 PM.

This position requires Level II screening through the Florida Care Provider Background Screening Clearinghouse, managed by the Agency for Health Care Administration (AHCA).