DIRECTOR PATIENT ACCESS

Schedule

Hours of Work: 8:00 am – 5:00 pm. Days of Week: Monday‑Friday. Work Shift: 8X5 Day (United States of America).

Requirements

• Bachelor’s degree in Business or a related field preferred (equivalent work experience may substitute).
• Ability to objectively appraise and analyze the qualifications and performance of others, and to plan and direct their activities.
• Ability to judge the appropriate action in response to changes, circumstances, or problems.
• Ability to lead a large group of subordinates while ensuring a high level of engagement and performance.
• Skilled in building relationships with other leaders and staff.
• Knowledge of Medicare/Medicaid guidelines and JCAHO guidelines as they relate to registration/admitting.
• Proficiency with Microsoft Office applications and other assigned software.
• Experience in hospital revenue‑cycle functions required.
• Minimum of 5 years management experience.
• Knowledge of Patient Access or Business/Finance operations preferred.

Responsibilities

• Oversee facility patient access functions to ensure daily operations meet established performance standards.
• Maintain and promote service excellence and satisfaction with facility management, physicians, physician office staff, and patients.
• Develop short‑ and long‑term departmental goals and monitor them monthly; create and implement action plans as needed.
• Create and maintain monthly budgets, providing variance analyses for both positive and negative variances, and seek cost‑control opportunities without compromising patient safety or quality of care.
• Ensure high levels of performance, goal achievement, and quality results through coaching and mentoring of managers and staff.
• Routinely evaluate current policies to improve operations and maintain compliance with JCAHO and other regulatory entities.
• Implement and enforce all established policies and procedures within all relevant areas of Patient Access.
• Provide education to personnel on appointment scheduling, registration, open referrals, time‑of‑service payment posting, insurance verification, and other related duties.
• Obtain monthly performance data for the facility and share it with staff and facility management.
• Oversee management of Patient Access staff, recommending hiring, promotions, salary adjustments, performance appraisals, and disciplinary actions.
• Collaborate with Information Technology to review system upgrades and resolve issues affecting business operations.
• Work closely with the Central Business Office to identify, review, and resolve AR/Denial issues according to best‑practice standards.
• Attend in‑service presentations and complete mandatory education requirements as assigned.
• Direct and supervise exempt, non‑exempt, temporary, and contract staffing as assigned.
• Perform other duties as assigned.

About the Hospital

Methodist Richardson Medical Center is a 443‑bed, full‑service, acute‑care hospital serving Richardson, Garland, Plano, and surrounding areas in Dallas and Collin counties. It is a Certified Comprehensive Stroke Center and the nation’s first hospital to receive The Joint Commission’s Gold Seal of Approval® for Pancreatic/Hepatic/Biliary Cancer Certification. The campus also includes a Continuing Care facility with a behavioral health and addiction recovery unit, inpatient rehabilitation, long‑term acute care, and more. The hospital is Magnet®‑designated, was named one of the 150 Top Places to Work in Healthcare by Becker’s Hospital Review (2023), a Top 10 Military Friendly® Employer (Gold Designation, 2023), a Top 10 Military Spouse Friendly® Employer (2023), and features a Level III Neonatal Intensive Care Unit and Level III Trauma Center.