Director-PACE Center(Murrieta)

Responsibilities

• Owns overall center performance, including operational efficiency, participant experience, quality outcomes, and capacity management
• Leads site-level operational decision-making, problem-solving, and resource allocation to address complex participant, staffing, and workflow challenges
• Provides leadership to all aspects of the Center/ACS operations
• Makes sure Alternative Care Settings (ACS) services and care coordination are of high quality, effective, and compliant with regulations
• Directly supervises discipline managers and supervisors for clinic, social work, day center, rehabilitation services, dietary, and transportation and home care
• Holds department leaders accountable for executing day-to-day operations, ensuring alignment with program standards and performance expectations
• Facilitates IDT meetings and ensures designated leaders and trained designees comply with interdisciplinary care planning standards
• Trains designees to facilitate IDT meetings to required standards
• Monitors participant utilization and resource allocation in coordination with the PACE Medical Director to ensure appropriate and efficient care delivery
• Ensures job responsibilities, authorities, and accountability of all direct reports are clearly defined and understood
• Oversees hiring, orientation, training, and ongoing development of center-based discipline managers, holding them accountable for department performance
• Reviews staffing levels, enrollment, and center capacity to address and resolve operational issues
• Ensures adherence to established program workflows, policies, and operational standards across all service areas within the center, and addresses variances to maintain alignment with program expectations
• Oversees contract employees and service providers in collaboration with Quality & Compliance
• Oversees onboarding and oversight of key contracted vendors and providers utilized by the Center
• Holds department leaders accountable for effective IDT workflows, including timely development, documentation, and communication of participant care plans
• Ensures department leaders maintain compliance with documentation standards, service delivery timelines, and regulatory requirements
• Serves as a liaison between NHC PACE and other community service providers
• Participates in the NHC PACE leadership team and serves as liaison between administration and staff
• Works with Quality and Compliance on participant enrollment and disenrollment processes in alignment with regulatory requirements
• Reviews participant rights issues, grievances, and appeals with the Program Director and Quality & Compliance, ensuring proper documentation, investigation, and resolution
• Serves as a liaison between NHC PACE and other community service providers
• Participates in NHC PACE committees and relevant sub-committees to support program operations, quality, and compliance
• Leads center-wide quality improvement initiatives and ensure performance outcomes align with established targets

Qualifications

• Bachelor’s degree in business administration, health administration, rehabilitative therapy, nursing, social work, recreational therapy, or related health or human services field required
• Master’s degree in healthcare administration, business administration, public health, or related discipline is strongly preferred
• Minimum of five (5) years of progressive leadership experience in healthcare or aging services is required
• Minimum of three (3) years of experience working with frail or elderly populations is required
• Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment
• Valid California Driver’s License required
• Proven experience in PACE program operations or a comparable integrated care model strongly preferred
• Professional licensure in a relevant discipline preferred