PACE Day Center Manager(Murrieta)

Responsibilities

• Provides leadership to all aspects of the day center operations, including participant flow, personal care support, and Activities programming.
• Maintains competency in Interdisciplinary Team (IDT) processes and facilitates IDT meetings as directed, ensuring effective coordination of care and operational alignment.
• Supports utilization management activities.
• Actively participates and leads IDT meetings, fulfilling assigned responsibilities.
• Reviews staffing levels, enrollment and center capacity to address and resolve operational issues.
• Oversees contract employees and any service providers operating in the day center and collaborates with the Quality and Compliance Officer for contractor incident reporting and corrective action plans as needed.
• Supports IDT workflows to ensure timely development, documentation, and communication of participant care plans.
• Ensures documentation of team meetings is maintained and that all care plan changes are accurately recorded in individual care plans.
• Ensures all required regulatory notifications are completed when care plans change.
• Covers orientation, in-service programs, and ongoing staff development to meet regulatory and performance requirements.
• Serves as a liaison between NHC PACE and other community service providers.
• Participates in the NHC PACE management team and serves as liaison between administration and staff.
• Supports budget monitoring and ensures day center operations are conducted within approved fiscal targets.
• Consistently meets or exceeds NHC PACE’s targets for productivity and customer service expectations.
• Ensures standardization of operations across centers; identifies and reports variances with rationale and escalates for alignment.
• Leads, coaches, and develops assigned staff, including hiring, onboarding, performance management, and disciplinary actions in coordination with Human Resources.
• Provides directions to site-level staff and supervisors to ensure alignment with established workflows, performance expectations, and organizational priorities.
• Conducts regular team meetings to promote communication, accountability, and alignment.
• Evaluates staff performance and supports ongoing development through coaching, feedback, and competency-based assessments.
• Ensures appropriate staffing coverage and operational support across assigned functions.
• Promotes adherence to organizational mission, values, and service standards.
• Provides coverage for staffing gaps, including LOA, PTO, and high-volume periods, by stepping in to support operations as needed.
• Promotes and protects participant rights, including dignity, independence, privacy, and self-determination.
• Represents NHC PACE in community activities that promote program visibility and strengthen community relationships.
• Collaborates effectively with peers, contractors, and interdisciplinary partners to achieve organizational goals.
• Complies with all policies and procedures of NHC PACE.

Qualifications

• Bachelor’s degree in rehabilitative therapy, nursing, social work, recreational therapy, or related field is required, experience in lieu of degree is acceptable (must be experience in one of the specialties above).
• Master's degree in rehabilitative therapy, nursing, social work, recreational therapy, or related field preferred.
• Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment.
• Knowledge of health care delivery systems, regulations, quality improvement and medical and non-medical needs of the elderly is preferred.
• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills.
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
• Excellent planning and organizational ability.
• Ability to work as part of a team as well as independently.
• Ability to work with highly confidential information in a professional and ethical manner.