Director Operations

About the role

The Director of Operations will oversee strategic initiatives and various operational functions including planning, production, customer service, logistics, and Environmental Health and Safety (EHS).

Responsibilities

• Develop and implement strategic plans approved by executive management.
• Oversee and drive initiatives for improving areas of operations such as planning, production, customer service, and logistics.
• Manage and ensure compliance with Environmental Health and Safety (EHS) regulations.
• Lead continuous process improvement initiatives to drive operational excellence.
• Develop and maintain consistent and scalable operations processes, procedures, and standards.
• Mentor and develop talent within the operations team.
• Conduct monthly operations reviews to assess program and production performance against objectives.
• Support business development initiatives and assist in managing operational budgets.
• Provide guidance and direction to the Program Management Office on production operations-related issues.
• Align operations initiatives with the company’s mission, vision, and growth objectives.

Qualifications

• Bachelor’s degree in Business Management, Supply Chain, or a related field of study.
• 13+ years of relevant experience, with at least 6+ years in a leadership role.
• Relevant experience can be considered as a substitute for the required educational qualifications.
• In the absence of a degree, a minimum of 17 years of related experience is required.
• A higher level relevant degree may substitute for experience.
• Strong knowledge of manufacturing, production, and logistics processes.
• Experience in continuous process improvement and EHS compliance.
• Experience leading and coordinating large, multi-location operations.
• Knowledge of production/manufacturing principles, techniques, and warehousing best practices.
• Experience with materials management systems.
• Demonstrated ability to understand and interpret complex technical schematics, diagrams, blueprints, manuals and/or publications.
• Excellent customer-facing experience.
• Proven leadership abilities inclusive of successful change management, mentoring, career development, training, succession planning, holding people accountable, and conducting yearly reviews.
• Proven experience and skills in team building, time management, conflict resolution, communication, briefing, presentation, and strategic thinking.
• Strong communication skills, including the ability to clearly express concepts in verbal and written forms.

Preferred Qualifications

• Master’s degree in a related field.
• Professional certification such as Certified Production and Inventory Management (CPIM) or Lean Six Sigma Black Belt.
• Proficiency in Enterprise Resource Planning (ERP) systems and data analysis tools.
• Ability to navigate change and uncertainty, make defensible decisions in ambiguity and own those decisions.
• Mastery to drive innovative thinking, lead and inspire teams, instill collaboration, challenge status quo, manage complex situations, delegate authority, and demonstrate ability to adapt to dynamic situations.
• Skills in assessing external competition by gathering data from multiple, often disparate, qualitative and quantitative sources and synthesizing it into meaningful reports and presentations.
• Possess leadership acumen to perform as a true strategic partner to top company executives; ability to establish presence and demeanor to interface and work collaboratively with leaders and skill to make significant contributions on key leadership committees.
• Demonstrated passion for ideation, intellectual curiosity, and innovation, as well as motivating others to act by creating a shared sense of vision or purpose.
• Proven long-term and strategic perspective that extends beyond the immediate initiatives; visualizes and articulates a clear direction.
• Team oriented with the ability to work independently with minimal supervision.

Essential Functions

• Ability to work on a computer for the majority of the work shift.
• Ability to lift up to 25 lbs occasionally.
• Ability to stand or walk for extended periods.
• Ability to travel occasionally as required.
• Ability to work in an office or hybrid environment.
• Ability to read detailed technical documents and computer screens.
• Ability to inspect equipment and facilities, potentially in different lighting conditions.
• Ability to maintain composure and effectiveness in a fast-paced, high-pressure environment.
• Ability to manage multiple projects and deadlines simultaneously.