Director Operations

PRIMARY PURPOSE:

To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management for assigned offices.

Has direct and/or indirect responsibility for 50-99 colleagues.

• Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
• Establishes business plan with goals and objectives for the partnership and locations/offices.
• Maintains management reports relating to the partner/office performance.
• Aids in the coordination of sales and client service efforts.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• CPCU, ARM, AIM, and/or AIC certifications preferred.
• Licenses as required.
• Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience.

Skills & Knowledge

• Strong technical claims knowledge.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Leadership/management/motivational skills.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Excellent negotiation skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.