Director of Strategic Accounts - Enterprise AI Solutions

Key position responsibilities

• Elevate customer services and continuously grow enterprise accounts.
• Maintain excellent relationships with assigned clients.
• Develop, maintain, and implement an account growth plan including account mapping, stakeholder analysis, cross-selling, and upselling.
• Research prospective clients using strategies such as internet research, trade show lists, referrals, professional directories, CRMs, and personal investigation.
• Keep accurate records of prospective client data including names, titles, phone numbers, addresses, and other relevant information.
• Pursue alignment with TransPerfect’s core principles.
• Generate business opportunities through email campaigns, social media, cold-calling, and all available channels.
• Create or maintain account-specific marketing strategies and content.
• Creatively problem-solve to improve new business development strategy.
• Organize and manage quarterly business reviews (QBRs).
• Create or maintain a continuous improvement framework and culture, including key performance indicators (KPIs) for account performance monitoring.
• Discover and manage Request for Quotation (RfQs) and Request for Proposal (RfPs).
• Negotiate business deals, prices, and deadlines with prospective and current clients.
• Liaise with operations, technology, solutions, and other internal teams to ensure appropriate handling of all jobs with keen attention to detail.
• Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service.
• Research and understand all industries TransPerfect markets to, including industry leaders, current events, and any other pertinent data.
• Oversee account financials including revenue, profit, invoicing, and collections.
• Perform other special projects or duties as required.

  Job requirements

  • Commit to a high level of integrity and service.
  • Deliver quality work.
  • Service-focused with a desire to exceed clients’ expectations.
  • Owning your performance and taking responsibility.
  • Multitask and work with a sense of urgency in a fast-paced environment.
  • Work well in a team with people from a variety of different backgrounds and cultures.
  • Build and maintain strategic relationships with clients and co-workers.
  • Be financially responsible and make sound financial decisions.
  • Minimum Bachelor’s degree or equivalent.
  • Track record of meeting and exceeding annual sales quota.
  • Experience managing and growing multi-million enterprise accounts.
  • Minimum 5 years of experience in Strategic Account Management.
  • Experience in Project Management.
  • Excellent networking and negotiation abilities.
  • Excellent interpersonal, communication, and leadership skills.
  • Experience or studies in the AI, Natural Language Processing, or related fields.