Director of State Operations

Responsibilities

• Maintains Operational Standards
• Formulates, implements, and communicates operational policies and procedures
• Plans, executes, and implements strategic objectives
• Captivates leadership and management skills within subordinates
• Approves performance appraisals and wage increases
• Develops metrics to measure operations performance
• Develops new services for recently acquired contracts
• Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
• Maintains workload of the group and re-assigns agencies and programs appropriately
• Collaborates with directors and executives from other functional areas to optimize delivery of services
• Takes corrective action as necessary on a timely basis and in accordance with company policy
• Consults with human resources and compliance departments as appropriate
• Identifies opportunities to improve our processes
• Buys and maintains relationships with Agencies
• Promotes adherence to and upholds the company’s mission and values

Qualifications

• Bachelor’s Degree in business, human services or related field or equivalent work experience
• At least 5 years of experience relevant to the work performed
• Knowledgebase in supervision, business management and leadership
• Excellent written and oral communication skills
• Extensive experience in working on complex projects with Critical thinking and problem solving
• Extensive experience in working on complex projects with Critical thinking and problem solving
• Demonstrated ability to work towards and meet deadlines by planning and organizing
• Demonstrated ability to balance work pressure with time management skills
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience in working, initiating and maintaining highly effective team
• Certain competence in the use of Microsoft Office programs and the Internet