Director of Operations

About the role

We’re seeking a Director of Operations to take ownership of the operational backbone of a growing insurance program manager with delegated underwriting authority. This role is at the center of the business, working across underwriting, carriers, regulators, vendors, and parent company support teams to manage operations efficiently while identifying opportunities for improvement.

Responsibilities

• Lead overseas outsourcing partners responsible for submission clearance, rating, endorsement processing, and other policy administration functions; set expectations, track performance, and improve workflows.
• Oversee and develop a small internal operations team handling policy servicing, agency appointments, and licensing.
• Serve as primary liaison to parent company functions including accounting, finance, regulatory filings, licensing, and IT; ensure alignment and follow-through.
• Cook up coordination directly with carriers, departments of insurance, and other external stakeholders on data calls, reporting, audits, and information requests.
• Take on the operational hub across underwriting, claims, administrators, and leadership to resolve issues and create process clarity.
• Take ownership of special projects and emerging needs, bringing structure and execution to areas where responsibility may not be clearly defined.

Requirements

• Bachelor’s degree preferred but not required.
• Demonstrated initiative, reliable execution, and tangible outcomes are prioritized.
• 3 – 7 years of experience in insurance operations, underwriting support, compliance, program administration, or a related operational role.
• Demonstrated ability to manage multiple priorities, learn quickly, and drive accountability across vendors and teammates.
• Strong communication skills and confidence interacting with senior leadership, carriers, regulators, and external partners.

Qualifications

• High-potential candidates with less direct experience but strong performance in complex environments will be considered.

Skills

• Organized and driven.
• Comfortable stepping into complex projects and taking ownership.

Benefits

Not specified.

Pay

$64,800 - $86,736.20 Annual

Schedule

Not specified.