Director of State Operations
Responsibilities
Maintains Operational Standards
Formulates, implements, and communicates operational policies and procedures
Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
Develops leadership and management skills within subordinates
Approves performance appraisals and wage increases
Develops metrics to measure operations performance
Participates in the development of new services for recently acquired contracts
Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
Monitors workloads of the group and re-assigns agencies and programs appropriately
Collaborates with directors and executives from other functional areas to optimize delivery of services
Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
Identifies opportunities to improve our processes
Builds and maintains relationships with Agencies
Promote adherence to and upholds the company’s mission and values
Qualifications
- Bachelor’s Degree in business, human services or related field or equivalent work experience.
- At least 5 years of experience relevant to the work performed.
- Knowledgebase in supervision, business management and leadership.
- Excellent written and oral communication skills.
- Extensive experience in working on complex projects with Critical thinking and problem solving.
- Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing.
- Demonstrate the ability to balance work pressure with time management skills.
- Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
- Experience in working, initiating and maintaining highly effective team.
- C competent in the use of Microsoft Office programs and the Internet.