Director of Rooms Accommodations Manager II

Job Responsibilities

Provide direct leadership and oversight for the Front Office Manager, Senior Housekeeping Manager, and Fitness/Recreation Manager, ensuring clear expectations, accountability, and professional development across all rooms-related departments.

Oversee daily room operations, including guest arrival and departure processes, room readiness, cleanliness standards, inventory management, and amenity availability.

Ensure compliance with brand standards, company policies, safety regulations, and legal requirements across all Rooms Operations disciplines.

Lead and participate in daily operational stand-up meetings, ensuring alignment, communication, and execution of operational priorities.

Balance operational demands with project timelines, maintenance activities, and staffing models to support both short-term business needs and long-term property goals.

Serve as the primary escalation point for complex or high-impact guest concerns related to Rooms Operations; ensure timely resolution, documentation, and implementation of corrective and preventive actions.

Track guest feedback trends and service recovery data to identify recurring issues and drive continuous improvement initiatives.

Manage labor planning and scheduling in collaboration with department leaders to optimize service levels, control costs, and support operational efficiency.

Oversee room inventory management and partner with Front Office leadership on sell-out, over-sell, and room type balancing strategies.

Partner closely with Engineering, Sales, Conference Planning, Revenue Management, and Food & Beverage to align room availability, guest expectations, and operational readiness.

Exercise appropriate decision-making authority to adjust staffing levels, service delivery, and workflows to meet changing business conditions.

Qualifications

• Must pass the USPS Federal Background check.
• Education: 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 3 years' experience in the revenue management, sales and marketing, or related professional area.
• OR 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2 year experience in the hotel Management, sales and marketing, or related professional area.