Director of Rooms

Responsibilities

• Functions as the strategic business leader of the property’s Rooms Operations; areas of responsibility include Front Office, Housekeeping, and Guest Services.
• Ensures all lobby and common areas are maintained and provide a luxury experience for all guests.
• Analyzes service issues and identifies trends.
• Show year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings.
• Controls payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems.
• Participation in weekly forecasting and scheduling activities.
• Provides assistance to Director of Finance during annual budget process for the Rooms Division.
• Preparation of action plans as directed by management.
• Daily reviews of operating outcomes (including corrective action if required).
• Stays visible and connects with guests on a regular basis to obtain feedback on product quality, service levels and overall satisfaction.
• Works with direct reports (e.g. department heads) to develop and implement departmental strategies to ensure delivery of budget, service, and retention goals.

Qualifications

• Bachelor's degree or equivalency preferred
• Must have previous experience in the Rooms Division in a property of similar size and quality for a period of five or more years
• Experience in forecasting & scheduling, daily reviews and analysis of operating results preferrel
• Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite)
• Excellent verbal and written professional communication skills required
• Must demonstrate strong leadership skills and the ability to nurture managers-in-training
• Must be detail-oriented and organized
• Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner
• The ability to work a flexible schedule, including nights, weekends and holidays

Pay

Pay is competitive and commensurate with experience.

Schedule

The Director of Rooms works a flexible schedule, including nights, weekends and holidays.