Director of Rooms

We need to produce HTML fragment with sections: About the role? Actually we need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We need to extract content. The posting includes: Job Summary (description). Essential Job Functions (list of duties). Business Results (more duties). Leadership (leadership competencies). Building Relationships (supportive functions). Generating Talent (talent management). Experience (knowledge, skills & abilities). Physical Demands. We need to map to sections: About the role (maybe job summary). Responsibilities (essential job functions + business results). Requirements/Qualifications/Skills (experience section). Benefits, Pay, Schedule: not present. So we should not include those headings. We must not repeat job title as heading. No Job ID etc. Remove boilerplate like EOE/AA etc. Also remove duplicated lines. We need to preserve all substantive info. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to decide how to structure. Probably sections: About the role (job summary). Responsibilities (essential job functions + business results + leadership + building relationships + generating talent? Actually those are more competencies; maybe they go under Skills or Qualifications. But we have separate sections for Requirements, Qualifications, Skills. We can combine experience and skills into Requirements or Qualifications. Let's decide: Use "Requirements" for experience/education. Use "Skills" for leadership, building relationships, generating talent competencies. Or we could put all under "Qualifications". The instruction: Use headings for those categories if content exists. We'll include sections: About the role, Responsibilities, Requirements, Skills. We must not create empty sections. Now extract content. Job Summary paragraph: "Hyatt Regency Pittsburgh International Airport is currently recruiting for a dynamic and motivated Director of Rooms to join our leadership team. The Rooms Director ensures the smooth operation of Hotel Transportation, Housekeeping, Front Office, and Night Audit. The Rooms Director provides guests with quality service, maximum productivity, and room revenue. The Rooms Director coordinates the administrative and organizational functions and makes sure that they comply with the operational standards. It falls within the scope of their responsibility to create a monthly reporting system for monitoring. The Rooms Director also provides solutions for the improvement of the problem areas within their scope of responsibilities." We can keep as prose

  . Essential Job Functions: list of duties. We'll turn each sentence into

• . But need to preserve all details. Might be many. We'll create a
  with each bullet. Business Results: also list of duties; we can combine with Essential Job Functions under Responsibilities. Leadership: list of leadership competencies. Building Relationships: list of supportive functions. Generating Talent: list of talent management duties. Experience: includes knowledge, skills & abilities: bullet points. Physical Demands: maybe we could include under Requirements? But there is no heading for Physical Demands in allowed list. Could we include as a section? Not allowed headings list only those specific. So we should not create a Physical Demands heading. But we need to preserve that info. Could we fold into Requirements or Skills? Probably under Requirements as part of qualifications. We'll include as a

  or

  under Requirements. We must not include boilerplate like EOE/AA etc. Remove that line. Now craft HTML. Structure:

  About the role

  ...

  Responsibilities

  • ... (essential job functions)
  • ... (business results)
  But we might split into two lists? Could combine. Better to separate Essential Job Functions and Business Results as separate
  under same heading? The instruction: use
  • for any list of duties/requirements/benefits. So we can have multiple lists. We'll do:

    Responsibilities

    Essential Job Functions

    ? Not allowed headings besides h3. So we cannot use h4. We could just have one list with all responsibilities. That's okay. We'll create a single
    with all responsibility bullets. Now Skills section: leadership, building relationships, generating talent. Could be separate lists under Skills heading. Requirements section: experience, knowledge, skills & abilities, physical demands. We'll produce:

    Requirements

    • Hotel experience highly preferred
    • Hyatt experience highly preferred
    • Full-service hotel experience highly preferred
    • Bachelor’s degree and/or related work experience relating to directing the Front Office and Housekeeping Department
    • Minimum of three years of director experience
    • Proven managerial skills as the position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability, and the planning, organization development, and coordination of large-scale work projects (i.e., renovation projects)
    • Strong customer service, both internal/external
    • Confident leadership
    • Problem-solving and conflict-resolution skills
    • Follow up and follow through
    • Experience with Hotel PMS, Microsoft Office and basic computer skills
    • Effective communication skills, including active listening, verbal, and written communications
    • Physical demands: lifting to 50 lbs. occasionally; position requires walking/standing, feeling, seeing, sitting, bending, and reaching
    Now Skills section: leadership competencies etc. We'll list:

    Skills

    • Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them
    • Demonstrates commitment to Westmont Hospitality operating principles and philosophies
    • Holds self and others accountable for achieving results
    • Addresses conflicts promptly
    • Contributes to team results
    • Deals with change effectively
    • Makes decisions, including team members/team, and commits to a course of action with available information
    • Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives
    • Conducts one-on-one meetings with Direct Reports to ensure their ongoing development
    • Maintains open channels of communication for all levels (line team members through the General Manager/HR Director and monitors team member relations
    • Aids in establishing a positive relationship between Hotel Corporation and property owners
    • Ensures all required licenses, permits, contracts, insurance, and inspections are in proper order, with the assistance of GM and Controller
    • Ensures the prompt and proper submission of all corporate, divisional, and governmental reports required
    • Surveys and performs property inspections daily by visually identifying areas of the Hotel for needed improvements such as guests’ rooms, public areas, and restaurants
    • Proactively identifies and develops talent within the organization
    • Hires the best people available from inside and outside; hires for talent, diversity, and balance of skills
    • Supports Hotel’s interviewing tools to ensure hiring decisions are based on the candidate’s job-related talent, skills, and competencies
    • Maintains succession planning
    • Develops, implements, and maintains departmental orientation and training certification programs for employees to receive the appropriate new hire training to successfully perform their jobs
    • Uses all available on-the-job training tools for team members; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate Hyatt University training classes
    • Manages team members' progressive discipline procedures for areas of responsibility
    • Ensures hotel policies are administered fairly and consistently
    • Ensures disciplinary procedures and documentation are completed according to the Team Member Handbook
    • Ensures regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives, communicate expectations, recognize performance, and produce desired business results
    • Establishes and maintains open, collaborative relationships with team members and ensures that team members do the same within the team
    • Actively solicits feedback, utilizes an “open door” policy, and reviews Team Member satisfaction results (AOS) to identify and address Team problems and concerns
    • Ensures team members are treated fairly and equitably
    • Constantly strives to improve team member retention
    • Brings issues to the attention of GM and Human Resources as necessary
    • Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility
    • Maintains an ongoing team member recognition program
    Now Responsibilities bullets: need to compile from Essential Job Functions and Business Results. Let's extract essential job functions sentences: - Implements and manages Front Office Operations to include Front Desk, Housekeeping, Guest Services, and Night Audit. - Processes include goal communication, staff member improvement, and compliance with Hotel standards of product and performance, service recovery, and problem prevention. - Disseminates feedback from Guest Service comments, guest satisfaction surveys, and Manager on Duty Logs. - Communicates effectively both verbally and in writing to provide clear direction to staff. - Assigns and instructs all direct reports in the details of work. - Observe performance and encourage improvement. - Monitors hotel traffic and makes staffing adjustments accordingly. - Supervises and reviews costs and inventory. - Field guests’ complaints, conducting thorough research to develop the most effective solutions, and negotiating results. - Prepares written correspondence to customers. - Listens and extends assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. - Remains calm and alert, especially during emergencies and heavy Hotel activity. - Plans and implements detailed steps by using experienced judgment and discretion. - Prepares and presents Group information for property reviews with owner representatives and corporate executives. - Supervises the budgeting, forecasting, training, motivating, and staffing of the Rooms Department and Housekeeping Department. - Prepares Forecast expenses and actual results for the Rooms and Housekeeping Department's revenue and expenses. - Reviews Security and Manager on Duty log daily for significant incidents, reports to the General Manager, and coordinates with department heads on all enforcement of policy and/or improvements in service needed. - Works closely with the General Manager in establishing and monitoring policies and guidance in the day-to-day operation of the Front Office and Housekeeping department to ensure profitability and consistency. - Solves through initiative and reasoned judgments that come up in the course of the work. - Plans, organizes, chairs, attends, and/or participates in various Hotel meetings such as Staff Meetings, Front Office Meetings, Executive Committee Meetings, Quality Teams Meetings, etc. - Assures proper sanitation and cleanliness throughout the property, including guest rooms, public areas, housekeeping areas, and Front Office areas. - Ensures all Hyatt Clean Stay initiatives, OSHA, and CDC requirements are followed and maintained. - Manages and inspects all areas daily to make certain they are maintained in a clean and safe condition. - Handles and responds to guest concerns and requests promptly. - Ensures the accuracy and attainment of all guest interaction logs, such as guest complaints, requests, lost and found, maintenance orders, etc. for excellent quality control and follow-through. - Ensures all accounting procedures are followed. - Ensures proper ordering and approvals of invoice guidelines are followed. - Ensures all inventories are properly conducted and promptly. Business Results sentences (some overlap). Let's list unique ones: - Implements and manages Front Office Operations to include Front Desk, Housekeeping, Guest Services, and Night Audit. (already) - Processes include goal communication, staff member improvement, and compliance with Hotel standards of product and performance, service recovery, and problem prevention. (already) - Disseminates feedback from Guest Service comments, guest satisfaction surveys, and Manager on Duty Logs. (already) - Communicates effectively both verbally and in writing to