Director of Rooms

Job Number: 26119249 | Location: 77 NE Interstate 410 Loop, San Antonio, Texas 78216 | Schedule: Full Time

Pay

Pay Range: $80,000 – $90,000

Job Summary

Seeking a dynamic, strategic, and hands‑on Director of Operations to oversee a 360‑room, high‑volume airport property. The role plans and manages operational areas to achieve guest, associate, management‑company, and owner satisfaction while meeting or exceeding financial goals. Responsibilities include short‑ and long‑term planning, day‑to‑day operations, budgeting, and participation in the hotel executive committee.

Responsibilities

• Implement brand and management‑company programs and manage operational departments to ensure optimal quality service and hospitality.
• Prepare forecasts and reports; develop, implement, and monitor the budget to maximize revenue and minimize expenses while maintaining adequate supplies and staffing.
• Resolve customer complaints; anticipate potential problems by reviewing complaints, operational issues, business flow, and associate performance.
• Manage human resources: attract, retain, and motivate associates; hire, train, develop, coach, conduct performance and salary reviews, discipline, and terminate as appropriate.
• Liaise with sales staff to discuss and implement sales strategies that improve occupancy and revenue.
• Implement emergency procedures and training to protect guests, staff, and assets.
• Serve as a hotel resource in other areas as needed based on experience.
• Assume General Manager responsibilities in their absence.
• Perform special projects, participate in task forces and committees, and maintain open communication with all departments.
• Act as liaison and consultant for leased operations to ensure brand, ownership, and guest expectations are met.
• Direct supervisory responsibilities for Front Desk Manager, Housekeeping Executive, and Revenue Coordinator; indirect supervision of all hourly associates reporting to those managers.
• Carry out supervisory duties in accordance with company policies and applicable laws, including interviewing, hiring, training, assigning work, appraising performance, rewarding, disciplining, and resolving problems.

Qualifications

• Advanced knowledge of hospitality industry principles and practices, including people management and complex problem solving.
• Ability to study, analyze, and interpret complex information to develop new practices or approaches.
• Decision‑making capability with only general policies and procedures as guidance.
• Strong supervisory and management skills.
• Excellent communication skills for negotiating, convincing, selling, and influencing professionals and guests.

Education and Experience

• Four‑year college degree or equivalent education/experience.
• Two to three full years of full‑time employment in a related position with this hotel or other hotel companies.

Skills

• Language: Excellent spoken communication and literacy; ability to produce clear written documents. Bilingual preferred.
• Mathematical: Ability to calculate discounts, interest, commissions, percentages, area, circumference, volume, and apply basic algebra and geometry.
• Reasoning: Solve practical problems with limited standardization; interpret written, oral, diagram, or schedule instructions; exercise sound judgment in supervisory duties.

Physical Demands

• Adhere to written safety standards and rules at all times.
• Ability to lift, push, pull, and carry items as required of associates in assigned departments.
• Ability to bend and kneel as required of associates in assigned departments.

Hours

Due to the 24/7 nature of hospitality, associates may be required to work rotating shifts, including weekends, night shifts, and overtime.

Benefits

• Medical, dental, and vision insurance
• Paid holidays
• Vacation time
• Hotel room discounts