Director of Rooms

Responsibilities

• Lead daily room operations to ensure high standards of cleanliness, presentation, and guest satisfaction.
• Oversee front desk, security and breakfast teams including overall support and guest satisfaction.
• Oversee housekeeping, laundry, and related teams, including scheduling, coaching, performance management, and development.
• Partner with other departments to coordinate arrivals, departures, room readiness, and special guest requests.
• Monitor quality assurance standards and implement improvements to support consistent service delivery.
• Manage department budgets, labor costs, supplies, and inventory to support operational efficiency.
• Conduct regular inspections of guest rooms and public areas to ensure brand and property standards are met.
• Address guest concerns promptly and professionally, with a focus on service recovery and guest satisfaction.
• Support onboarding, training, and ongoing development of team members.
• Maintain compliance with safety, sanitation, and workplace standards.
• Collaborate with leadership on staffing, scheduling, and strategic initiatives to improve overall operations.

Qualifications

• Several years of progressive leadership experience in housekeeping, rooms operations, or a related hospitality function.
• Proven ability to lead teams in a fast-paced, guest-focused environment.
• Strong background in front office operations. Prefer someone with Opera Cloud experience and strong technical background.
• Strong understanding of housekeeping standards, room readiness, and quality control practices.
• Experience managing budgets, labor planning, inventory, and operational reporting.
• Excellent communication, coaching, and problem-solving skills.
• Able to collaborate effectively across departments and with diverse teams.
• Strong organizational skills with attention to detail and follow-through.
• Familiarity with hotel property management systems and operational software preferred.

Preferred Attributes

• Guest-first mindset with a commitment to service excellence.
• Ability to remain calm and effective in dynamic or high-demand situations.
• Demonstrated ability to build a positive team culture and drive accountability.
• Flexibility to support operational needs, including weekends, holidays, and varying shifts as needed.