Director of Rooms

About the Role

Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Rooms to join our team. Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

Responsibilities

• Managing rooms budget and financial plan
• Accurately forecasting room's revenue and operating expenses
• Maintaining statistical and financial records
• Planning strategic Front Desk and Housekeeping operations
• Setting and achieving rooms' goals and incentives
• Recruiting, training, and mentoring staff
• Planning work schedules for individuals and teams
• Proactively engaging with guests
• Successfully resolving customer complaints and comments
• Ensuring events and conferences run professionally and to the expectation of the hotel's clients
• Partnering with maintenance for repairs
• Maintaining professional relationships with contractors and suppliers
• Carrying out inspections of rooms and services
• Ensuring compliance with licensing laws, health and safety, and other statutory regulations
• Work with colleagues to deliver inspirational service to guests and associates

Experience

• Previous experience in Front Office and Housekeeping operations as a Director or above at a similar size and type of hotel
• Bachelor's Degree in Hospitality Management or Business preferred, or equivalent experience required

Skills

• Ability to communicate effectively verbally and in writing
• Demonstrated ability to lead a team
• Excellent attention to detail
• Financial savvy
• Proficient in Microsoft Office products
• High level of experience in OnQ, Hilton systems, and Alice preferred

Benefits

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!