Director of Rooms
Omni Hotels & Resorts · Boston, MA · 4 wk ago
Management$130k–$150k/yrFull-time
Position Overview
Responsibilities
Qualifications
Perks And Benefits
Company Information
Contact Information
The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, Laundry, Spa and Loss Prevention. This is an executive level position reporting to the Hotel Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.
Responsibilities
- Oversight of all front office operations noted above, including valet parking operations
- Ensuring the quality and productivity of operational functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates
- Excellence in appearance of all areas throughout the hotel
- Producing constant improvement in guest experience satisfaction metrics
- Show year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
- Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
- Participation in weekly forecasting and scheduling activities
- Assistance in developing the annual hotel budget
- Preparation of action plans as directed by management
- Daily reviews of operating outcomes (including corrective action if required)
- Maintaining high visibility with associates and guests
Qualifications
- Bachelor's degree or equivalency required
- Must have previous experience in all aspects of the Rooms Division in a property of similar size and quality for a period of five or more years
- Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred
- Union experience preferred
- Creative, collaborative and strategic thinking
- Excellent verbal and written professional communication skills
- Must demonstrate strong leadership skills and the ability to nurture managers-in-training
- Have an exceptional sense of detail and be organized
- Be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner
- Grasp the concepts of elevated and luxury full-service hospitality
- Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite)
Perks And Benefits
- Competitive Medical, Dental, and Vision Insurance and matching 401(k)
- Performance-driven, ALL IN culture
- Discounted associate rates at our Omni Hotels & Resort properties
- A culture rooted in inclusion, growth, and innovation
- Flexible working style
- Complimentary meals
- Free gym access
- A performance-driven environment that rewards creativity
- A team that’s not just talented but genuinely fun to work with
- Generous Paid Time Off offered after 90 days
Company Information
- Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer
- EEO is The Law Poster Is Available Using The Following Link EEOC is the Law Poster
- Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages
Contact Information
- If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com