DIRECTOR OF REVENUE MANAGEMENT | HILTON PHOENIX RESORT

About the role

Hilton Phoenix Resort at the Peak is seeking an experienced Director of Revenue Management to join its dynamic team. This role is part of a transformative repositioning following a $60M+ renovation.

Responsibilities

• Develop and execute revenue management and commercial strategies to drive revenue generation, optimize market positioning, and maximize profitability.
• Collaborate with property operations, sales, digital marketing, and finance teams to align commercial strategies with the hotel's overall business objectives.
• Conduct in-depth analysis of KPIs, market trends, and competitor pricing to identify opportunities for improvement and optimize strategies.
• Utilize demand forecasting, booking trends, and historical data to optimize pricing, inventory allocation, and distribution channels for the property.
• Oversee the implementation of sales and marketing initiatives that complement revenue management goals and enhance the hotel's market position.
• Establish and maintain relationships with distribution partners, online travel agencies (OTAs), global distribution systems (GDS), and other key channels to maximize the property’s visibility and revenue potential.
• Develop strategies for group bookings, corporate accounts, and other key revenue-generating contracts in collaboration with the property team.
• Stay informed about industry trends, technological advancements, and emerging best practices in revenue management and commercial strategy to continuously refine strategies and drive performance.
• Provide leadership and mentorship to the property’s commercial team, ensuring adherence to best practices and alignment with commercial objectives.

Requirements

• Minimum of 4 years' experience in Commercial / Revenue Management required.
• Experience with Hilton systems including OnQ, GRO, and IDeaS is required.
• Previous commercial or revenue management experience in a large full-service resort or convention hotel with significant group and catering contribution highly preferred.
• Proven experience in revenue management or commercial strategy development within the hospitality industry, with a strong leadership background.
• Strong analytical and data interpretation skills, with the ability to translate insights into actionable revenue strategies.
• Proficiency with revenue management system software (e.g., IDeaS), commercial strategy tools, and customer relationship management (CRM) systems.
• Excellent interpersonal and communication skills, with the ability to influence and collaborate with cross-functional teams at various levels.
• Strategic thinker with a focus on driving revenue growth, improving market share, and achieving key business objectives.
• Demonstrated leadership capabilities, with experience in managing and developing revenue teams.
• Flexibility and adaptability in a fast-paced environment, with the ability to lead change initiatives and respond to evolving market conditions.
• In-depth knowledge of hospitality industry regulations, revenue management principles, and commercial strategy best practices.

Qualifications

• Education: Bachelor's degree in Business Administration, Hotel Management, Economics, or a related field.
• Professional Certifications: Preferred certifications in revenue management or similar fields.

Skills

• Revenue Management Software Proficiency: IDeaS, OnQ, GRO.
• Commercial Strategy Tools: CRM Systems.
• Data Analysis: Advanced Excel, Tableau, etc.
• Communication and Collaboration: Excellent interpersonal and communication skills, with the ability to influence and collaborate with cross-functional teams.
• Leadership: Proven leadership capabilities, with experience in managing and developing revenue teams.

Benefits

• Competitive Salary and Bonus Potential
• Exceptional Benefit Plan for Eligible Associates & Family Members
• 401K Matching Program for Eligible Associates
• Flexible Scheduling to Allow You to Focus on What is Important to You
• Discounts with Our Crescent Managed Properties in North America for You & Your Family Members

Pay

Commensurate with experience.

Schedule

Varies based on department needs.