Director of Revenue Management

About the role

Responsible for overall development and daily maintenance of optimal pricing and channel distribution strategy that positions Hotel to meet or exceed financial goals. Provides services that are above and beyond for guest satisfaction and retention. Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect and cooperation among team members.

Responsibilities

• Meets or exceeds revenue goals for assigned property.
• Reviews and analyzes daily/weekly/monthly reports to monitor progress toward established targets and makes recommendations on how to maximize results.
• Designs and implements an effective transient sales strategy.
• Analyzes short and long term forecasting; constantly works to improve demand forecast accuracy.
• Conducts effective, action-based weekly Revenue Management meetings; prepares and distributes all Revenue Management reports to key personnel.
• Ensures compliance of brand standards for Revenue Management, including property-level brand RM certification requirements and mastery of brand RM systems.
• Evaluates all group opportunities; makes group price & inventory recommendations; completes group displacement analysis; monitors cutoff dates and group wash.
• Oversees in-house Reservations department, including proper scheduling to meet business demands and development of staff to assist in RM functions in the absence of Director of Revenue Management.
• Develops optimal system of rate & inventory management for wholesale segment; improves ARI management of wholesale through systems connectivity and dynamic pricing models.
• Analyzes weekly/monthly STR reports for trends; constantly monitors competition for shifts in demand, rate and strategy and exploits all opportunity to gain market share; demonstrates local market expertise and knowledge of all current and emerging demand generators.
• Creates & produces detailed reports that summarize key performance indicators.
• Develops proactive action plans to address future need periods and short-term distressed inventory.
• Works closely with corporate marketing team on promotional strategy and merchandising of rates, packages and promotions on brand and vanity websites.
• Fosters a culture of Revenue Management throughout all departments of hotel; trains and develops other team members on revenue management skills.
• Aids/Supports VP of Revenue, Regional Directors & Property management teams in all areas of revenue management.
• Communicates regularly with Corporate Director of Revenue and VP of Revenue.
• Contributes to team effort by accomplishing related assignments as directed by management.

Qualifications

• Advanced proficiency in Microsoft applications.
• Minimum five (5) years of revenue management experience in a hotel required.
• Prior Marriott and Hawaii market experience required.
• College graduate or equivalent hospitality experience.
• Experience in a union environment is preferred but not required.