Director of Revenue Management | Hilton Phoenix Resort

About the role

Hilton Phoenix Resort at the Peak is seeking an experienced Director of Revenue Management to join its dynamic team. The role involves developing and executing revenue management and commercial strategies to drive revenue growth, optimize market positioning, and maximize profitability.

Responsibilities

• Develop and execute revenue management and commercial strategies to drive revenue growth and profitability for the property.
• Collaborate closely with property-level teams, including the general manager, sales, marketing, operations, and finance, to align commercial strategies with the hotel's overall business objectives.
• Conduct in-depth analysis of key performance indicators (KPIs), market trends, and competitor pricing to identify opportunities for improvement and optimize strategies.
• Utilize demand forecasting, booking trends, and historical data to optimize pricing, inventory allocation, and distribution channels for the property.
• Oversee the implementation of sales and marketing initiatives that complement revenue management goals and enhance the hotel's market position.
• Establish and maintain relationships with distribution partners, online travel agencies (OTAs), global distribution systems (GDS), and other key channels to maximize the property’s visibility and revenue potential.
• Develop strategies for group bookings, corporate accounts, and other key revenue-generating contracts in collaboration with the property team.
• Stay informed about industry trends, technological advancements, and emerging best practices in revenue management and commercial strategy to continuously refine strategies and drive performance.
• Provide leadership and mentorship to the property’s commercial team, ensuring adherence to best practices and alignment with commercial objectives.

Requirements

• Minimum of 4 years' experience in Commercial / Revenue Management required.
• Experience with Hilton systems including OnQ, GRO, and IDeaS is required.
• Previous commercial or revenue management experience in a large full-service resort or convention hotel with significant group and catering contribution highly preferred.
• Proven experience in revenue management or commercial strategy development within the hospitality industry, with a strong leadership background.
• Strong analytical and data interpretation skills, with the ability to translate insights into actionable revenue strategies.
• Proficiency with revenue management system software (e.g., IDeaS), commercial strategy tools, and customer relationship management (CRM) systems.
• Excellent interpersonal and communication skills, with the ability to influence and collaborate with cross-functional teams at various levels.
• Strategic thinker with a focus on driving revenue growth, improving market share, and achieving key business objectives.
• Demonstrated leadership capabilities, with experience in managing and developing revenue teams.
• Flexibility and adaptability in a fast-paced environment, with the ability to lead change initiatives and respond to evolving market conditions.
• In-depth knowledge of hospitality industry regulations, revenue management principles, and commercial strategy best practices.

Qualifications

• Education: Bachelor's degree in Business Administration, Hotel Management, Economics, or related field.
• Professional Certifications: Certified Revenue Manager (CRM) or similar certification preferred.

Skills

• Revenue Management Software Proficiency: IDeaS, OnQ, GRO.
• Data Analysis and Interpretation.
• Strategic Thinking and Problem Solving.
• Collaborative Leadership.
• Customer Relationship Management.
• Industry Knowledge: Hospitality Industry Regulations, Revenue Management Principles, Commercial Strategy Best Practices.

Benefits

At Crescent Hotels & Resorts, we offer highly competitive salary and bonus potential, an exceptional benefit plan for eligible associates and their family members, a 401K matching program for eligible associates, flexible scheduling to allow you to focus on what is important to you, and discounts with our Crescent managed properties in North America for you and your family members.