Director of Program Compliance

At BRC, we help New Yorkers experiencing homelessness reclaim their lives with opportunities for health, self-sufficiency, and hope, while restoring dignity and respect. We invest in our employees through growth, learning, and meaningful work across Manhattan, Brooklyn, the Bronx, and Queens, offering a wide range of benefits and a supportive team environment.

About the role

The Director of Program Compliance leads the compliance team in ensuring that BRC programs are providing high quality and safe client services that meet funder regulations. This hands-on position involves assessing organization compliance with agency best practices and regulatory requirements, supporting program management in creating policies and practices that improve adherence with requirements, and preparing for and responding to program inspections or audits. The position works with the full breadth of BRC’s housing and treatment programs, which operate under a variety of city, state, and federal regulations.

Responsibilities

• Analyze and interpret contract and regulatory requirements, and develop tools to assess and improve organizational compliance with requirements.
• Perform qualitative and quantitative site-based reviews to determine level of compliance with regulatory requirements, including reviews relating to service utilization and clinical service provision.
• Lead the program compliance team in preparing for and responding to program inspections and audits to assess compliance with City, State, and Federal regulations regarding service provision, including Medicaid-related requirements.
• Provide support and assistance to internal performance improvement teams.
• Provide training and assistance to staff designed to improve adherence with requirements.
• Advise program management regarding areas of performance risk and recommend action to reduce organizational risk.
• Conduct and/or coordinate incident investigations and other related activities.
• Embrace and embody the mission, core values, and goals of BRC, including supporting agency efforts to improve diversity, equity, and inclusion.
• Related duties as assigned.

Requirements

• BA in Human Resources, Social Work, or related field.
• Excellent written and oral communication skills.
• Effective interpersonal skills, including ability to work effectively with multiple stakeholders.
• Demonstrated judgment and discretion with regard to confidential information.
• Excellent organizational and time management skills, with attention to detail, accuracy, and pacing.
• Superior computer literacy skills (e.g., Microsoft Suite, Outlook) and the ability to learn new computer applications with ease.
• Ability to proactively work independently and apply critical thinking.

Preferred Qualifications

• AWARDS database knowledge.
• Master’s in Human Resources, Social Work, or related field.

Schedule

• Monday to Friday, 9:00 AM – 5:30 PM
• Hybrid work schedule (3 days in office)

Benefits

• Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents
• Minimum of 3 weeks paid vacation, 12 paid holidays, plus additional paid sick and personal time
• 403(b) retirement plan with BRC matching contributions
• Tuition assistance and a variety of career development and training opportunities
• Flexible Spending Accounts (FSAs) for healthcare, transit, and childcare expenses
• Free resources for legal, financial, and personal support