Director of Product Management, ISO & Channel Enablement

About the role

The Director of Product Management for ISO & Channel Enablement at Fiserv will oversee the strategic vision, roadmap, and market execution for products specifically designed for Independent Sales Organizations (ISO) and merchant aggregators. This role involves modernizing, scaling, and managing product features that enable wholesale ISOs and agents to acquire, board, and manage their merchant portfolios.

Responsibilities

• Own the Strategic Vision: Develop and execute a multi-year product strategy for the ISO channel to maximize merchant acquisition volume, maximize partner retention, and increase portfolio processing efficiency.

• Feature Prioritization: Translate the needs of high-volume wholesale ISOs, multi-MID providers, and sub-merchants into clear product requirement documentation (PRDs) and maintain a ranked development backlog.

• Omnichannel Integration: Collaborate with key product houses to wrap core transactional engines, secure tokens, and payment endpoints into specialized packages optimized for third-party resale ISOs.

• Onboarding & Experience Orchestration: Streamline the Funnel: Design, build, and scale configurable merchant boarding orchestration components to handle everything from automated SMB merchant self-service signups to complex, partner-driven enterprise layouts.

• Frictionless Integration: Modernize the technical onboarding workflow by leveraging platform-based data capture APIs and SDKs to lower time-to-market for prospective processing networks.

• Risk & Compliance Coordination: Align product flows with enterprise Risk, Underwriting, and Compliance divisions to streamline automated Know Your Customer (KYC) / Know Your Business (KYB) data paths without disrupting the user acquisition funnel.

• Voice of the Channel: Serve as the authoritative product voice representing Fiserv's ISO platform to internal stakeholders, partner leadership groups (C-Suite), and external industry forums.

• Commercial Strategy: Collaborate with the sales and marketing networks to build competitive go-to-market initiatives, pricing engines, contract options, and developer sandboxes.

• Matrix Leadership: Steer cross-functional execution across dedicated Engineering, Architecture, Product Marketing, Legal, and Finance groups to ensure downstream alignment ahead of global software updates.

• Optimization, Data, & Lifecycle Management: Funnel Analytics: Implement tracking parameters to evaluate platform performance, funnel drop-off points, configuration bottle-necks, and portfolio health indicators.

• Transaction Integrity Compliance: Update system workflows to comply with shifting card network regulations, ensuring data structures cleanly differentiate and capture compliance indicators for both Cardholder-Initiated (CIT) and Merchant-Initiated (MIT) recurring payment cycles.

Requirements

• Years of Experience: Minimum of 8+ years of progressive product management experience within the payments, fintech, or corporate merchant banking industries.

• Leadership Experience: At least 3+ years leading complex product portfolios, engineering-heavy domains, or platform initiatives in a matrixed enterprise landscape.

• Domain Knowledge: Deep, operational understanding of the Merchant Acquiring and ISO distribution architecture—including merchant boarding, multi-MID splits, underwriting criteria, interchange optimization strategies, and merchant gateways.

• Technical Aptitude: Proven track record deploying technical, developer-centric product specifications including RESTful APIs, multi-layered security tokens, orchestration layers, webhooks, and drop-in hosted UI portals.

• Education: Bachelor’s degree in a technical or business-related field (Computer Science, Business Administration, Engineering) or equivalent practical experience.

Qualifications

• Extensive familiarity with merchant lifecycle management tools like CoPilot or merchant tools such as CardPointe.

• Practical experience dealing with multi-party payment models, marketplace payments, split-settlements, or embedded financial services ecosystems.

• Prior experience translating highly complex legacy underwriting architectures into automated, real-time digital software workflows.

Skills

• Strategic Planning

• Product Management

• Market Analysis

• Collaboration

• Technical Expertise

Benefits

Fiserv offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$111,000.00 - $188,400.00

Schedule

Full-time