Director, Product Management - Channel Infrastructure & Mobile

How You’ll Make a Difference

• Define, develop, and execute a strategic roadmap for Klaviyo's messaging platforms to enhance their scalability and performance across multiple channels.
• Lead cross-functional teams to innovate and implement new features in mobile ecosystems, increasing our value proposition for iOS and Android.
• Drive the end-to-end product lifecycle management, from ideation through delivery, ensuring product offerings meet high-quality standards and align with customer expectations.
• Establish key performance metrics for the channel infrastructure and use data-driven insights to make informed decisions that propel performance improvements.
• Cultivate relationships with major platform partners and stakeholders to strengthen Klaviyo's market position and enhance collaborative innovation.
• Manage a team of talented product managers, providing mentorship and guidance to develop their skills and align their work with Klaviyo's strategic goals.
• Continuously assess market trends and consumer feedback to identify opportunities for new channel features or enhancements.
• Enhance communication processes to better coordinate and unify efforts across Klaviyo's global teams, ensuring the seamless integration of channel and mobile functionalities.
• Champion an agile development approach to bring flexibility and adaptability to product development processes.
• Facilitate feedback loops with customers to ensure product developments resonate with end-user needs.
• Implement rigorous testing methodologies to ensure product reliabilities.

Who You Are

• You have at least 3+ years of direct management experience and 10 years of experience in product management with a proven track record in scaling messaging platforms like email, SMS, RCS, WhatsApp, and mobile push notifications.
• Your technical depth is exemplary, with robust understanding of iOS, Android, and mobile SDK ecosystems, enabling you to make informed strategic decisions that drive innovation and scalability.
• You excel at cross-functional leadership, effectively bringing together teams from engineering, marketing, and customer success to deliver cohesive and effective product strategies.
• Your data-driven mindset is impeccable, enabling you to employ analytics effectively in monitoring success metrics and iterating product strategies that enhance user experiences and business growth.
• Familiarity with AI and machine learning technologies is a plus, as these are increasingly influential in designing intuitive, predictive customer communication strategies.
• You are a visionary leader, capable of inspiring and mentoring teams to achieve strategic objectives while fostering a collaborative and high-performance work environment.
• Your strategic acumen is backed by hands-on experience in managing end-to-end product development lifecycles, from ideation and planning through to launch and iteration.
• You thrive in fast-paced, dynamic environments and can deliver results in high-pressure situations, maintaining a focus on customer satisfaction and business value creation.
• Your exceptional communication skills allow you to articulate complex technical concepts to diverse audiences, thereby facilitating mutual understanding and stakeholder alignment.
• A natural innovator, you enjoy exploring uncharted territories, taking risks, and seizing opportunities to disrupt markets with new, compelling product adventures.
• You demonstrate a customer-first mindset, continuously advocating for the end-user and striving to enhance customer engagement, satisfaction, and loyalty through groundbreaking tech solutions.

Nice to Haves

• An advanced degree in a relevant field such as Computer Science, Engineering, or an MBA is advantageous, reflecting a sophisticated grasp of business and technology integration.
• Experience working with global teams and managing products in international markets will be beneficial, offering a broader perspective on diverse customer needs and market dynamics.
• Previous experience in a startup or rapidly scaling tech company is valued, granting agility and insight into navigating high-growth environments effectively.
• A track record of successful product launches in a highly competitive landscape will further differentiate candidates, showcasing an ability to manage complexity and deliver impactful results.
• A track record of experience working with large Enterprise customers, understanding their needs around scale, data governance, and data reliability.