Director, Product Enablement & Operations

Summary Of Position

The Director, Product Enablement & Operations is responsible for driving operational excellence, AI enablement, and product lifecycle governance across the Product organization.

Essential Duties And Responsibilities

• AI Enablement & Operational Efficiency
  • Identify, evaluate, and roll out AI tools across the product development lifecycle — roadmapping, requirements, design, content ops, documentation — with measurable gains in efficiency and quality.
  • Champion AI use across the Product organization, leading adoption and change management to embed AI into workflows and improve business outcomes.
  • Track emerging AI trends in product operations, design and run pilots, measure results, and build the business case for broader rollout.
• Tooling & Platform Management
  • Own the Product organization's tooling strategy, with accountability for efficiency, adoption, and ROI.
  • Lead change management and adoption programs so new tools land cleanly across product teams.
• Training Framework & Team Development
  • Build and scale a training program covering onboarding, skill-building, and ongoing development across product roles.
  • Own onboarding for new hires — set the bar for their first weeks, raise engagement, and shorten time to productivity.
• Strategic Leadership & Cross-Functional Collaboration
  • Build and maintain a collaborative environment with stakeholders across product, engineering, finance, sales, customer success, and leadership to ensure strategic objectives are met.
  • Build the systems that get product managers the data they need to make better decisions.
  • Define strong communication strategies that provide effective sharing of information, determining the most appropriate communication channels, formats, and frequency.
  • Run the decision-making forums on the product operating cadence — surface risks, shape priorities, and get teams aligned faster.

Qualifications

• 10+ years of experience in product operations, product management, or a related field at a leading digital health or technology firm.
• Track record of rolling out AI tools at scale, ideally on product or management teams, with measurable impact on efficiency and quality.
• Has designed and scaled processes that measurably improved efficiency, accuracy, or performance, backed by solid data analysis and KPI reporting.
• Deep understanding of the product development lifecycle, specifically in a technology-focused company.
• Can break down complex problems, find root causes, design solutions, and plan the rollout.
• Operates independently — sets direction and ships results on high-impact, cross-functional work.
• Proficient in stakeholder management, relationship building, and communication management across executive levels.
• Strong written and verbal communication, including executive-level presentations on roadmap updates, quarterly objectives, and org-wide initiatives.
• Familiarity with tools like Figma, Jira, Confluence, Miro, Airtable, Productboard, and modern AI assistants.
• Experience in a B2B2C software company is preferred; experience in healthcare is a strong plus.
• Bachelor's degree in a related field. In lieu of a Bachelor's degree, an equivalent combination of education and experience is accepted.

Pay

The base salary range for this position is $165,000 - $187,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.

Benefits

Teladoc Health Benefits 2026.

Schedule

Flexible vacation policy.

Benefits

• 80 hours of Paid Sick, Safe, and Caregiver Leave annually.

Equal Opportunity Employer

Teladoc Health is an equal opportunity employer and does not discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy.

Privacy Information

Teladoc Health is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).