Director of Product & Engineering - Operations (m/f/d)

At Mews, we’re transforming the hospitality industry with a platform that helps hotels run smarter, move faster, and create better guest experiences. You’ll work with smart, curious people who care deeply about what they do, enjoy autonomy, and see the impact of your work firsthand.

About The Role

Mews is working toward a future where hotels recognize guests at scale, deliver personalized experiences across the entire journey, and give staff the tools to act with confidence in real time. This role owns the engineering organization that builds it.

You'll direct a significant part of our Front of House engineering—a cross-product area that includes guest recognition, personalized experiences, automation, role-aware workflows, and joined-up guest journeys. You'll work across Product, Design, Data, and other engineering directors to turn a clear long-term strategy into execution, at a moment when the Front of House department has made quality, delivery rigor, and proactive operational health a deliberate priority.

The problem this role exists to solve is real and complex: how do you scale a guest experience platform to recognize and personalize across millions of interactions, while keeping delivery fast, systems healthy, and teams sharp? That requires someone who can set engineering direction, coach engineering managers, and hold a high bar—without needing to be the person writing all the code. Mews serves thousands of properties globally, and the data and distribution advantages that come with that scale are genuinely uncommon. This is a chance to shape the engineering organization that makes that advantage meaningful.

Responsibilities

• Grow and develop engineering teams through managers and senior engineers, building clarity, accountability, and a high-performance culture.
• Set engineering direction that balances speed, quality, and long-term scalability across a complex, cross-product area.
• Work across Product, Design, Data, and other engineering directors to turn strategy into execution.
• Raise the bar on engineering excellence, operational health, and delivery rigor—areas Front of House has made a clear priority.
• Drive effective cross-tribe and cross-division work where ecosystem value flows across Front of House, Back of House, Platform, and Fintech.
• Coach engineering managers to make sound judgments, reduce unnecessary complexity, and build teams that can move fast without collapsing under scale or operational pressure.
• Translate strategy into measurable outcomes, with clearer metrics, stronger prioritization, and tighter links between engineering delivery and business impact.

Requirements

• Significant experience directing engineering organizations in a modern B2B SaaS, platform, or product company.
• A track record of building through scale, ambiguity, and change—developing healthy organizations through managers and senior engineers.
• Strong technical judgment: the ability to guide architecture, quality, and execution at the right level of involvement.
• The ability to work closely with Product and Design in a model where business context, user value, and engineering execution are tightly integrated.
• A bias for clarity, pragmatism, and high standards—with the confidence to make hard trade-offs and keep teams focused on the outcomes that matter most.
• Experience changing how a whole engineering organization works through AI—not just your own workflow—and helping establish standards for how teams use it effectively and with sound judgment.

Nice to have

• Experience in a hospitality, travel, or guest-facing product domain.
• Familiarity with CRM-adjacent systems, guest data platforms, or personalization at scale.

Pay

Salary ranges reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications but will remain within the stated range.

• Czechia: 1,901,500–2,961,000 Kč CZK
• UK: £103,000–£155,000 GBP
• Germany: €111,500–€164,900 EUR
• Sweden: 1,030,500–1,525,000 kr SEK
• United States: $178,000–$272,000 USD
• Ireland: €116,500–€172,400 EUR

Benefits

Global Benefits

• Unlimited paid holiday
• Participation in our company share program
• Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
• An annual Learning budget of €300 (and more for high performers) to support your development
• Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
• A work-from-anywhere policy with flexibility to work abroad for a few weeks each year
• Relocation options, available after one year
• Flexible, hybrid working options
• A home office setup budget and a monthly work-from-home allowance
• Claude tokens to automate workflows and build smarter, more efficient ways of working

Local Benefits

Additional benefits vary by location, including healthcare, retirement plans, team events, socials, and other perks. Ask about specifics during your interview process.