Director of People & Talent

Talent Acquisition & Recruiting

Lead recruiting strategy across corporate, operations, maintenance, and site-level positions
Build and maintain talent pipelines for property managers, leasing consultants, maintenance professionals, and corporate staff
Improve hiring processes, interview training, candidate evaluation, and hiring manager effectiveness
Oversee recruiting systems, vendors, and candidate experience
Build and manage recruiting support resources in both the United States and the Philippines
Track recruiting metrics and continuously improve hiring outcomes

Onboarding & Learning Development

Own company-wide onboarding programs and processes
Design and coordinate training programs for site teams, managers, maintenance staff, and corporate employees
Develop leadership development and management training programs
Create clear career pathways and internal promotion frameworks
Maintain training resources, documentation, and learning systems
Measure onboarding effectiveness, retention, and employee development outcomes

People Operations

Provide guidance and support on employee relations matters
Conduct workplace investigations and performance management processes as needed
Partner with leaders on coaching, employee development, and team effectiveness
Support compensation planning, organizational design, and workforce planning
Ensure compliance with employment laws, policies, and best practices
Oversee employee engagement and culture initiatives

Strategic Leadership

Serve as a trusted advisor to the CEO, business unit VPs, and broader leadership team
Help scale the organization through a period of rapid growth
Identify opportunities to improve systems, processes, and organizational effectiveness
Build a high-performing People & Talent function that can support future expansion
Leverage technology, automation, and AI to improve recruiting, onboarding, training, and employee experience

Qualifications

• 7+ years of progressive experience in talent acquisition, people operations, human resources, organizational development, training, or related leadership roles
• Experience supporting organizations with 150+ employees
• Demonstrated success recruiting for high-volume frontline operations roles
• Strong employee relations and performance management experience
• Experience partnering with senior leaders on organizational and people challenges
• Excellent communication, coaching, and relationship-building skills
• Ability to balance strategic thinking with hands-on execution
• Strong project management and organizational skills

Preferred Experience

• Experience supporting distributed, multi-site service organizations such as: Property management, Hospitality, Healthcare, Senior housing, Retail operations, Call centers or business process outsourcing, Other high-growth service businesses
• Additional experience with recruiting systems, learning management systems, and HR technology platforms