Director of Talent
Talent Strategy & Leadership
Develop and execute a comprehensive talent strategy that supports organizational goals, workforce needs, and Goodwill’s mission.
Lead teams responsible for Talent Acquisition, Talent Development, Learning, and Performance.
Build scalable systems that support high-volume retail hiring, credential-driven mission program staffing, and specialized administrative roles.
Use data, workforce analytics, and AI-enabled insights to inform decision-making and improve outcomes.
Talent Acquisition & Recruitment Marketing
Oversee internal and external recruiting across all business lines, ensuring equitable, timely, and mission-aligned hiring practices.
Lead recruitment marketing strategies that elevate Goodwill NYNJ’s employer brand and highlight our mission, culture, and community impact.
Implement AI-supported tools to improve sourcing, screening, scheduling, and candidate experience—while maintaining fairness, transparency, and compliance.
Build strong pipelines for frontline retail roles, clinical and social services positions, and emerging leadership talent.
Partner with hiring managers to ensure consistent, inclusive hiring practices across all sites.
Talent Development, Learning & Leadership Growth
Oversee the design and delivery of learning programs that support onboarding, compliance, leadership development, and career pathways.
Build development programs tailored to the needs of retail associates, mission program staff, supervisors, and emerging leaders.
Introduce modern learning approaches—including microlearning, digital learning, and AI-supported content creation.
Ensure training supports regulatory requirements for social services programs and operational excellence in retail.
Performance Development & Succession Planning
Lead the organization’s performance development strategy, ensuring clarity, accountability, and alignment with Goodwill’s values.
Partner with leaders to identify high-potential talent and build succession plans for key roles across retail, programs, and administration.
Implement tools and processes that support continuous feedback, coaching, and growth.
Use performance and engagement data to identify trends and drive organizational improvement.
Culture, Mission Alignment & Workforce Engagement
Ensure talent practices reinforce a culture of respect, inclusion, learning, and community impact.
Partner with People Experience, DEIA Council, and Operations to strengthen belonging and engagement across a geographically dispersed workforce.
Embed Goodwill’s mission and values into hiring, onboarding, development, and leadership expectations.
Cross-Functional Collaboration
Work closely with Retail Operations, Mission Program Leadership and the cross-functional People & Culture Team to ensure a cohesive talent strategy.
Understand the unique needs of each business line—fast-paced retail, human-centered social services, and office-based functions—and tailor solutions accordingly.
Serve as a strategic advisor to senior leadership on workforce trends, talent risks, and organizational capability.