Director of Partner Success - AMER

About the role

Anaplan is seeking a Director, Partner Success – AMER to join our Channels & Alliances team, reporting to the VP, Global Partner Growth. The Anaplan Partner Success team is on a mission to enable partners on Anaplan Apps, platform, and decision excellence framework to accelerate business success and outcomes. This is a player-coach role where you will lead and coach the regional Partner Success team while also serving as a Partner Success Manager responsible for partner enablement in a specific territory. You will collaborate across Professional Services, Customer Success, products, Apps Centers of Excellence, marketing, alliances, and sales to ensure partners are equipped with the tools, resources, and strategies to successfully market, sell, and implement Anaplan’s Apps-led strategy.

Your Impact and Role

Partner Enablement Execution

• Lead the execution of a comprehensive partner enablement strategy aligned with Anaplan’s growth objectives and partner needs, covering the entire systems integrators, independent software vendors, and cloud partner ecosystem.

Partner-led Delivery Excellence Execution

• Lead and improve the partner delivery excellence program to ensure high-quality partner-led implementations and best practices, helping Anaplan customers maximize value from Anaplan Apps and Platform.

Team Leadership

• Manage and lead a team of Partner Success specialists, focusing on career growth, mentorship, and developing a strong workforce that contributes to Anaplan’s winning culture and core values.

Joint Operating Model

• Partner closely with Sales, Marketing, Product, Apps Centers of Excellence, Professional Services, Customer Success, Launch, and other internal teams to define and execute a joint operating model for success programs that accelerate go-to-market outcomes.
• Design innovative delivery mechanisms in collaboration with Professional Services to ensure effective knowledge transfer and skill development.

Outcome-Based Enablement

• Develop and track key performance indicators to measure the impact of enablement programs, assess partner readiness, and identify opportunities for continuous optimization.

Responsibilities

• Enable partners on Anaplan Apps, platform, and decision excellence framework to drive business success and outcomes.
• Collaborate across internal teams to ensure partners have the tools, resources, and strategies to market, sell, and implement Anaplan’s Apps-led strategy.
• Lead and improve the partner delivery excellence program to ensure high-quality partner-led implementations and best practices.
• Manage and mentor a team of Partner Success specialists, focusing on career growth and team development.
• Partner with Sales, Marketing, Product, and other teams to define and execute a joint operating model for partner success programs.
• Design innovative delivery mechanisms to facilitate knowledge transfer and skill development.
• Develop and track KPIs to measure the impact of enablement programs and identify optimization opportunities.
• Interact with senior leadership internally and externally and advocate for partner success.

Requirements

• Proven track record of building and scaling enablement programs in a high-growth, mid-stage Enterprise SaaS company.
• Experience managing implementation projects, mitigating risks, and coordinating with internal stakeholders to help partners deliver customer value.
• 20+ years of experience in high-growth SaaS companies, leading teams focused on enabling partners across go-to-market and application/solution development.
• Deep understanding of SaaS and Enterprise Sales business models, including partner and customer lifecycle measures and SaaS revenue streams.
• Data-driven with a dedication to process improvement.
• Strong reputation for working with interdisciplinary teams, being innovative, accountable, reliable, and thriving in a constantly changing environment.
• Passion for process and experience scaling processes.
• Visionary in service with a passion for creating partner value and leading transformational change.
• 5+ years of management experience.
• 7+ years of industry experience in partner management, solution engineering, delivery consulting, or product management roles.
• Prior experience in a sales-driven organization working with large global system integrators, technology partners, and delivering to Fortune 500 clients.
• Prior experience scaling a consulting and technology partner program with clear increases in revenue and retention is a plus.
• History of motivating partners at scale while identifying and developing the right partners for strategic relationships.
• Expertise in driving solution discussions with partners on data, AI, and ML, with expertise in predictive, generative, and agentic AI technologies.

Pay

Base Salary Range: $160,000 USD – $230,000 USD