Director of Partner Success

About the role

We are looking for an experienced Account Manager to join our Partner Success team. As the primary point of contact with our higher ed partners, you will manage a portfolio of partners in a strategic way to deliver exceptional results and optimal customer service experiences. You will be responsible for on-boarding new partners while renewing and growing our existing higher-ed relationships. Your effective coordination and collaboration with ReUp team members in Product, Sales, Learner Services, Finance and Marketing will help you deliver increases in partner satisfaction, growth, and renewals, while facilitating our ability to successfully support students.

Responsibilities

• Develop a trusted advisor relationship with partners, and proactively engage with them to identify needs, ensure successful delivery of appropriately customized solutions, and maintain high client satisfaction.
• Led new partner and program onboarding by leveraging an implementation team, composed of internal experts and other vendors contracted by the client.
• Exceed revenue objectives by setting and meeting goals for student enrollment and persistence, and client renewals.
• Measure, evaluate, and report on progress against leading indicators, and take ownership of challenges and opportunities by recommending strategy changes and implementing solutions.
• Play a key role in removing barriers and friction for adult learners, and ensure the ongoing appeal and accessibility of partner programs by soliciting feedback from students and other stakeholders, and carefully monitoring the student experience, including performance and achievement.
• Create business reports and reviews to clearly communicate progress, forecasts, and improvement opportunities.
• Design and streamline processes and procedures to enable the scalability of ReUp’s account management approach and capabilities.

Qualifications

• Research shows that women and people from underrepresented groups often only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply.
• You have 5 to 8 years of experience in account management of higher education partners in the ed tech / learning technology field.
• You have clear experience delivering client-focused solutions based on customer needs.
• You are a natural relationship builder with integrity, reliability, and maturity; you work productively in a team.
• You are able to communicate, present and influence credibly and effectively at all levels of our organization and that of our partners, including executive and C-level.
• You have strong analytical skills with an understanding of performance metrics and experience analyzing spreadsheets and charts.
• You effectively manage ambiguity, and are comfortable making decisions without having all the facts.
• You possess highly-tuned listening, communication and negotiation skills; plus critical thinking and problem-solving skills.
• You offer strong presentation creation abilities (verbal, written, presentation suite).
• You have experience with Salesforce, MS Office and Google Apps.
• You are comfortable with some travel (~20%).
• You hold a Bachelor’s degree.

Nice To Have(s)

• You care about ReUp’s mission and are committed to helping us open new opportunities to students.
• You are driven to provide a high level of partner satisfaction, ensuring their needs are met and identifying opportunities to make each partnership highly successful.
• You approach data with curiosity and willingness to explore why student results for each partner institution are what they are.
• You have a knack for managing change and a willingness to think creatively to solve a problem.
• You intuitively know (or know how to discover) what a partner cares about and how to provide them that information and support their objectives, strategic plans, and mission.

Compensation & Benefits

Compensation: $105,000 base salary with...Bonus on Company Performance Metrics (up to 10% of base salary)Commission on Value and Revenue Drivers ($32,500 OTE)Medical, dental, and vision insurance for employeesWe pay 100% of the employee's premium and 50% of any dependents' premiumsContribute up to $1000 to employee HSA/$2000 to employee + dependent HSAPPO Buy-up plan availableFSA availableCompany paid short-term disability, long-term disability, and life insurance for employeeFlexible time offHybrid work opportunityUp to 80 hours of dedicated sick time annually to support your well-being and work-life balance16 paid holidays per year (including Juneteenth and the last week of the calendar year)Company wellness days (2 per year)Day of Service (Paid day for volunteering)401(k) planPaid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)Discounted Pet InsuranceFree Headspace subscriptionA diverse team that fosters a high level of collaboration despite being highly distributed