Director, Partner Success

About the role

The Director of Partner Success at Curana Health is responsible for building and maintaining strong relationships with senior living corporate operator partners. This role involves driving partner success through understanding their goals and challenges, orchestrating cross-functional collaboration, and presenting value-based care outcomes.

Responsibilities

• Own partner relationships: Serve as the primary point of contact and trusted advisor to senior living executive teams.
• Drive partner success: Understand operator goals and challenges; identify opportunities for deeper engagement, operational improvement, shared outcomes, and same-store growth.
• Represent Curana Health: Communicate our mission, values, and capabilities with professionalism and credibility in all partner interactions.
• Orchestrate cross-functional collaboration: Partner with clinical operations, analytics, marketing, product, business development, and other teams to ensure seamless execution for partners.
• Create and present Quarterly Business Reviews and ad hoc analyses; monitor key success metrics (adoption, patient engagement, satisfaction, and value-based care performance).
• Communicate value-based care outcomes: Communicate outcomes such as ACO gainsharing and clinical quality metrics externally and advise internal teams on what matters most to partners.
• Manage escalations and risk: Anticipate issues, navigate complex situations, and drive timely resolution.
• Contribute strategically: Provide partner and market insights that inform Curana Health’s growth strategy and service development.

Qualifications

• 7+ years of relevant experience in healthcare consulting, partner/client success, strategic operations, and/or account management within healthcare (value-based care, senior living, post-acute care, or adjacent settings strongly preferred).
• Experience working in a high-growth organization (e.g., private equity- or venture-backed) with comfort navigating ambiguity and evolving priorities is highly preferred.
• Proven success building and managing executive-level relationships and influencing across complex stakeholder groups.
• Strong analytical and problem-solving skills; ability to translate insights into clear recommendations and action.
• Exceptional written, verbal, and presentation skills; comfort building and delivering executive-ready materials (PowerPoint/Excel) and leading Quarterly Business Reviews.
• Collaborative, outcomes-oriented leadership style; ability to align cross-functional teams without direct authority.
• Bachelor’s degree required; MBA preferred.
• Ability to travel as business requires (approx. 1-3 times per quarter).
• People leadership experience (or strong desire and readiness to manage) is preferred; this role may include direct reports.