Director, Partner Success

About the role

Metropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and serve as their trusted advocate and operational champion across product, data, operations, and finance. Reporting directly to the VP of Partner Success, you will focus on driving measurable value and retention for our most important portfolio partners rather than traditional sales-focused roles. By translating partner objectives into actionable cross-functional initiatives, delivering high-quality reporting, and building durable executive-level trust, you will ensure consistent performance and unlock organic growth opportunities across your portfolio.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows.

Responsibilities

• Own end-to-end partner success and retention for a portfolio of strategic partners
• Serve as the primary day-to-day relationship owner and the partner’s internal advocate at Metropolis, channeling partner reporting, product, and data needs to appropriate internal teams, driving follow-up to completion, and closing the loop
• Develop a deep understanding of each partner’s business objectives, operational goals, and financial budget while ensuring Metropolis consistently delivers against them
• Own the financial performance of your portfolio, delivering on partner budget commitments while ensuring internal financial targets are met
• Partner closely with the Data team to produce high-quality weekly updates, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs) that clearly demonstrate driven value
• Champion new Metropolis initiatives, products, and service offerings with partners to build the value case, secure buy-in, and drive adoption
• Unlock growth across the portfolio by adding new accounts within existing partner portfolios and expanding service offerings within accounts already under contract
• Build durable, executive-level trust through consistent delivery, financial discipline, fast responsiveness, and