Director, Partner Success

Responsibilities

• Build and Lead a Healthy & Effective Team: Lead, mentor, and grow a small team of Partner Success Managers. Recruit and retain top talent, set clear goals, coach toward growth, and cultivate an inclusive environment where people do the best work of their careers.
• Own Senior Partner & Stakeholder Relationships: Serve as the senior point of contact for Blizzard game team and Battle.net leadership. Build executive trust, set the tone for how the platform partners with game teams, and step in on the highest-stakes or most sensitive partner situations.
• Own Integration Direction with Solutions Architects: Partner with Solutions Architect leadership to define how integrations are scoped, prioritized, and delivered. Align the two functions, resolve cross-team blockers, and hold overall accountability for healthy, durable integrations.
• Shape Release Roadmaps & Platform Strategy: Maintain a forward-looking, portfolio-level view of release roadmaps for game team and platform leadership. Use the insight your team gathers from owning game team relationships to inform platform feature and integration strategy.
• Ambassador for the Platform: Represent the Battle.net platform to the game teams, and represent their needs back to the platform. Advocate for solutions that serve players, game teams, and the long-term health of the ecosystem.
• Manage Organizational Complexity: Navigate competing priorities, ambiguity, and many simultaneous launches across the portfolio. Bring structure and clarity to the team and its partners where others see chaos.
• Drive Change & Develop Work Systems: Identify gaps in how the team and its partners operate, and build the processes, tools, and systems that scale. Lead change thoughtfully and bring others along.
• Nurture a Healthy Development Environment: Champion the practices, communication, and culture that allow game teams and the platform to collaborate effectively and ship with confidence. Partner with game teams to ensure they have a smooth experience.

Requirements

• 10+ years of technical program management, partner management, or operations experience, including significant experience leading and growing teams.
• Demonstrated success owning complex, cross-functional programs from intake through delivery in a fast-paced, high-stakes environment.
• Experience partnering with engineering and technical teams; sufficient technical fluency to collaborate effectively with engineers and represent integration considerations to game teams.
• A track record of building and managing strong relationships with senior stakeholders and partner teams.
• Strong understanding of release management and launch operations for software, games, or live-service products.
• Excellent communication skills, with the ability to translate between technical and non-technical audiences and to influence without authority.
• Proven ability to establish process and structure (intake, prioritization, roadmaps, and reporting) that scale across many partners.
• Comfort with ambiguity and a bias toward action; able to make sound decisions with incomplete information.
• Experience managing competing priorities across multiple concurrent launches or initiatives.
• Passion for games and for delivering great experiences to players.