Director of Partner Success (USA)

About the role

The Director of Partner Success will own the health of Freddie's most vital relationships, focusing on both U.S. Covered Entity partnerships and expanding Canadian partner relationships. Key responsibilities include:

• Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion.
• Defining what an 11/10 experience looks like for partners, including structured MBRs/QBRs and partnership roadmaps.
• Identifying and closing expansion opportunities through consultative, partnership-oriented selling.
• Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams.
• Strategically growing relationships with existing CE partners by helping them access new services through Freddie that benefit patient care and missions.
• Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment.
• Representing Freddie at industry events and conferences to build its reputation in the 340B and community health ecosystem.
• Optimizing operational excellence by overseeing the Partnerships Success Manager and ensuring accurate invoicing and data reports.

Responsibilities

Key responsibilities include:

• Cultivating Strategic Partner Relationships (50%): Own all covered entity partner relationships end-to-end, from onboarding through renewal and expansion. Define what an 11/10 experience looks like for partners, including structured MBRs/QBRs and partnership roadmaps. Identify and close expansion opportunities through consultative, partnership-oriented selling. Serve as the voice of the partner internally by translating their needs to product, clinical, and operations teams.
• Driving Consultative Growth (30%): Strategically grow relationships with existing CE partners by helping them access new services through Freddie that benefit patient care and missions. Develop and deliver compelling pitches grounded in data, outcomes, and mission alignment. Represent Freddie at industry events and conferences to build its reputation in the 340B and community health ecosystem.
• Optimizing Operational Excellence (20%): Ensure all operational processes are documented, reliable, and improving over time. Oversee the Partnerships Success Manager who collaborates with other teams to ensure partners are invoiced and data reports are created and QA'd. Accountable for accuracy and partner trust.

Requirements

Requirements include:

• 7+ years in partnership management, strategic account management, or client leadership with a track record of independently managing 10+ high-value relationships.
• Demonstrated ability to build trust and credibility with mission-driven organizations (non-profits, community health, government-funded entities, or similar).
• Healthcare industry experience.
• Strong business development instinct to spot growth opportunities and position them as value-add, not upsell.
• Executive-level communication skills to hold your own with clinic CEOs, CMOs, and board members without needing coaching or hand-holding.
• Strong cross-functional instinct to naturally work across data, finance, product, and support teams to unblock issues and build better systems, not just escalate problems.
• Commercial instinct to see opportunities to deepen partnerships, frame them as value-add, and close them through trust, not pressure.
• The ability to manage one direct report and develop their capabilities over time.
• Data-driven storytelling to turn utilization data and outcomes into a narrative that resonates with a clinic director.
• Experience working with non-profit, community-based, or government-funded organizations.
• Proven ability to navigate and influence collaborating teams such as product, clinical, and data to ensure the partner's voice translates into high-impact realities.

Qualifications

Qualifications include:

• Knowledge of the 340B Drug Pricing Program, contract pharmacy, or HRSA compliance.
• Experience in LGBTQ+ health, HIV/AIDS services, or health equity.

Skills

Skills required include:

• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Excellent problem-solving and decision-making abilities.
• Strong analytical and data analysis skills.
• Ability to build and maintain strong relationships with key stakeholders.
• Experience with project management tools and methodologies.

Benefits

Benefits include:

• 20 vacation days.
• Comprehensive medical, dental, and vision care from your first day of work, covering 100% of premiums and dependent coverage.
• 8 health/sick days.
• Extended mental health coverage.
• $20,000 of lifetime coverage for gender-affirming care and procedures (Canada).
• Learning fund to use towards courses and other professional development.
• People Potential program to help you grow and achieve your full potential.

Pay

$140,000 - $180,000 USD per year.

Schedule

Permanent, full-time opportunity. Location - Remote (USA).