Director of Outlets - The Ritz-Carlton
About the role
Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. The Ladies & Gentlemen in Food & Beverage are dedicated to creating exceptional dining experiences through personalized service, culinary excellence and genuine hospitality. As the Director of Outlets, you will provide strategic leadership and operational oversight for the hotel’s food and beverage outlets, ensuring each experience reflects the exceptional standards of The Ritz-Carlton. You will lead and develop a team of passionate hospitality professionals, oversee daily operations, drive financial performance, and ensure consistent standards of service, quality and presentation across all outlets. By collaborating closely with Culinary, Front Office, Sales, Events and other hotel departments, you will anticipate guest needs, identify opportunities for improvement and create memorable experiences that exceed expectations. Through your leadership, you will foster a culture of accountability, engagement and continuous improvement while empowering Ladies and Gentlemen to deliver personalized service. You will balance operational excellence with a strong focus on guest satisfaction, associate development and business performance, ensuring each outlet contributes to the overall success of the hotel and creates lasting relationships with our guests. Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentle