Director of Outlets

Duties

• Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
• Develop and recommend the budget, concepts and objectives and manage within those approved plans
• Implement and maintain food & beverage sales/marketing programs
• Direct and oversee development of employees
• Hire, train, empower, coach and counsel, performance and salary reviews
• Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
• Cookout operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Exercise quality control for both food and beverage
• Maintain Hyatt standards of service and ensure their implementation
• Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Maintain communications with Corporate Office
• Coach and counsel employees to reflect Hyatt service standards and procedures

Requirements

• Demonstrated ability to effectively interact with people
• 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
• Service oriented style with professional presentations skills
• Prominent leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Adequate organizational, interpersonal and administrative skills
• Experience in implementing new food & beverage concepts

Qualifications

Starting salary for this position is $81,500. Actual pay will be commensurate with experience.