Director of Outlets

About the role

Division Grand Hyatt Nashville. The Director of Outlets oversees all food and beverage outlets within the hotel which may include high-volume restaurants, lounges, coffee bars, or banquet facilities.

Responsibilities

• Responsible for short- and long-term planning and management of hotel outlet operations (front and back of house).
• Develop and recommend budget, concepts, objectives and manage within approved plans.
• Implement and maintain food & beverage sales/marketing programs.
• Direct and oversee development of employees; hire, train, empower, coach and counsel; conduct performance and salary reviews.
• Direct implementation of payroll, reports, forecasts, inventory and budget for outlet operations.
• Coordinate outlet operations with other hotel departments to ensure efficient guest service.
• Resolve customer complaints to maintain high level of customer satisfaction and quality.
• Implement procedures to increase guest and employee satisfaction.
• Exercise quality control for both food and beverage.
• Maintain brand standards of service and ensure their implementation.
• Perform daily walk-through to ensure compliance with Department of Health regulations and Brand Corporate standards.
• Strive to score 95 and above in outlets during State Health inspections.
• Stay current with Food and Beverage Market trends.

Requirements

• Bachelor’s degree in Hospitality or Restaurant Management.
• Minimum 2 years’ experience of multiple outlet leadership experience.
• Must have TIPS and Food Safety certifications.
• Successful completion of a background check is required prior to employment.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee hotel discounts
• Paid vacation & sick time
• Free parking

Pay

Pay Rate: $85,000-$90,000