Director of Operations, Global Technology

Responsibilities

• Translate high-level priorities into clear, actionable work that teams can execute;
• Help leadership define and maintain a focused set of current priorities;
• Ensure work is appropriately sequenced based on impact, capacity, and dependencies;
• Reduce ambiguity by clarifying scope, expected outcomes, and ownership of initiatives;
• Create clarity around how work is planned, tracked, and adjusted over time;
• Ensure teams have a consistent understanding of timelines, expectations, and progress;
• Identify where work is slowing down and take action to resolve issues quickly;
• Serve as a connector across teams, helping align priorities and execution;
• Facilitate conversations that resolve competing demands and clarify direction;
• Surface and help resolve conflicts or confusion between teams early;
• Ensure that work across functions feels coordinated rather than fragmented;
• Provide leadership with clear, concise views of progress, risks, and key decisions needed;
• Track key themes and recurring challenges, bringing forward insights for improvement;
• Stay close to critical initiatives to ensure progress is maintained;
• Proactively identify risks, blockers, and delays and drive resolution;
• Reinforce accountability for delivery while supporting teams in overcoming challenges;
• Help teams stay focused on outcomes rather than activity alone;
• Identify patterns that slow down work or create confusion across teams;
• Introduce practical improvements to how work is planned, coordinated, and delivered;
• Support teams in strengthening their ability to execute effectively;
• Foster a culture of clarity, ownership, and follow-through.

Qualifications

• MBA or master’s in project management, or any equivalent combination of education, experience, and certification;
• 15+ years professional work experience;
• 10+ years of experience leading technology delivery, programs, or transformation initiatives;
• Track record of working across business and technical teams to drive results;

Critical Qualities

• Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;
• Self-starter with strong initiative;
• Disciplined with priorities;
• Strong interpersonal skills and self-awareness;
• Exceptional verbal and written communication;
• Flexible, collaborative and eager to support others;
• Effective team player who fosters collaborative environment;
• Adept at creative problem solving;
• Exceptional clarity of thought and communication;
• Strong ability to structure ambiguity into actionable plans;
• Influences and builds alignment;
• Highly disciplined, detail-oriented, and outcome-focused;
• Collaborative, service-oriented leadership style.