Director of Operations (California)

Market Area to include the following geographies: Northern California and Southern Oregon, including Sacramento, San Jose, Reno, Lake Tahoe, Truckee, Chico, Redding, Medford, Eugene, Salem, and Klamath Falls. Preferred Home Base: Sacramento (strongly preferred) or San Jose, or Central Oregon.

About Us

Western Veterinary Partners (WVP) is a mission-driven company based in Denver, CO. We are driven by our values of integrity, alignment, support, collaboration, growth and relationships. WVP is a private equity backed company that acquires, invests in, and supports animal hospitals throughout the United States. WVP is a highly acquisitive company focused on continued growth and expansion into new markets and states. Post-acquisition, WVP supports its partner practices with the non-clinical side of the business. Our local and collaborative support provides veterinarians with attractive operational benefits of a larger group while maintaining the clinical autonomy and local practice identity.

Responsibilities

• Leadership and Culture
  • Develop strong relationships with DVMs to assist with recruiting, training, and retention to drive overall business growth
  • Achieve results through influence and partnership versus through authority or directives
  • Maintain regular communication with doctors and office staff to review practice trends and performance objectives
  • Champion WVP’s culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission
  • Provide oversight and support to practice level managers and administrative staff, as well as regional managers
  • Instill a sense of accountability and service excellence with our teams at all levels
  • Identify opportunities to improve and maintain site-level employee engagement
  • Facilitate connections and community among individuals and hospitals within markets and the region
  • Develop collaborative and productive relationships across the organization
  • Contribute to growth and innovation across WVP by supporting other geographies and organization-wide initiatives
• Financial and Business Objectives
  • Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth, service mix and offerings, pricing, and margin improvement
  • Set, manage and exceed WVP’s financial objectives in partnership with sites, regional leaders, and the executive team, with an eye toward future growth opportunities for the company
  • Provide overall P&L management for the business, along with a vision for near and long-term value creation
  • Partner with hospital leaders, field operators and functional support to diagnose issues, identify opportunities, and develop corresponding action plans
  • Employ structured and repeatable management processes with hospital leadership teams to drive operational effectiveness and growth
  • Prioritize areas of focus based on impact and urgency; help team do the same
• Growth and Strategy
  • Assist in the timely and accurate onboarding and integration of recently affiliated veterinary practices while minimizing disruption to the existing business
  • Partner with WVP departments (marketing, recruiting, HR, business development, and finance and accounting) to create and implement plans that support business growth, including scheduling optimization, client growth and retention, identification of new services, recruitment of new DVMs, and expansion of existing sites and their capacity
  • Partner with hospitals to manage DVM capacity, identify and schedule relief, and plan for succession
  • Nurture and elevate innovation and growth ideas to build tangible, scalable programs
  • Develop capital budgets for new site development, expansions, and capital equipment purchases, and build and monitor ROI analyses to support business decisions and growth
  • Forecast future business needs and develop comprehensive strategic plans at the hospital, market, and region levels

Requirements

• Must reside in Northern CA or Oregon and be open to travel across the state – 70% of the time
• 5+ years of multi-site operational and/or management experience in fast-growth healthcare services businesses, including previous experience managing a business of similar size and complexity. Previous veterinary experience a plus
• Ability to analyze and assess complex and ambiguous data to make recommendations for strategic and operational improvements, leveraging tools such as Excel, PowerPoint, and Tableau
• P&L responsibility and experience with budget management, personnel management, and team building
• Strong active listening and written and verbal communication skills; Executive presence
• Ability to implement processes in collaboration with the VP of Operations to ensure company objectives are met
• Highly organized and detail-oriented work ethic
• Ability to work collaboratively with all team members, both at the practice level and at the corporate level
• Self-directed and able to work independently
• Bachelor’s degree required, master’s degree (MBA) highly preferred
• Willingness to spend time in the field visiting and supporting affiliated veterinary practices (approximately 70% of time). Occasional travel to Denver and other company activities

Pay

California Pay Range $140,000—$160,000 USD. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for bonus and incentive compensation, the terms of which will be provided at the time of offer.

Benefits

The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.